Trust Payments incident

Acquiring Settlement- GBP Payment Delay

Notice Resolved View vendor source →

Trust Payments experienced a notice incident on July 18, 2024 affecting Acquiring, lasting 20h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 02:41 PM UTC
Resolved
Jul 19, 2024, 11:02 AM UTC
Duration
20h 20m
Detected by Pingoru
Jul 18, 2024, 02:41 PM UTC

Affected components

Acquiring

Update timeline

  1. investigating Jul 18, 2024, 02:41 PM UTC

    Please be advised that customers may experience delayed, GBP only, bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Jul 18, 2024, 03:33 PM UTC

    Please be advised that some customers will experience delayed GBP ONLY bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Jul 19, 2024, 11:02 AM UTC

    Please be advised that the issue impacting GBP only bank settlements has now been resolved. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team