Trust Payments incident

Reported Global IT Disruption - 19 July 2024

Notice Resolved View vendor source →

Trust Payments experienced a notice incident on July 19, 2024 affecting Payment Pages and POS and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 10:22 AM UTC
Resolved
Jul 19, 2024, 01:37 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 19, 2024, 10:22 AM UTC

Affected components

Payment PagesPOSPay by LinkAPI (webservices, JS)Alternative PaymentsAccount to Account PaymentsAcquiringOriginal Credit Transactions (OCT)Merchant Payment Accounts

Update timeline

  1. monitoring Jul 19, 2024, 10:22 AM UTC

    Trust Payments are aware of a global IT issue that has been reported. Please note that our systems continue to operate normally and payment processing is not affected by this issue. We will provide an update as soon as we have more information. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Jul 19, 2024, 10:39 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jul 19, 2024, 10:40 AM UTC

    Trust Payments are aware of a global IT issue that has been reported. Please note that our systems continue to operate normally and payment processing is not affected by this issue. We will provide an update as soon as we have more information. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

  4. resolved Jul 19, 2024, 01:37 PM UTC

    Trust Payments were aware of a global IT issue that was reported earlier today. There was no indication of any impact on Trust Payment’s ability to process payments during the issue. Our systems continued to operate normally throughout. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.