Trust Payments incident

Resolved - Reporting Delays For Tru Insight

Trust Payments experienced a notice incident on August 28, 2024 affecting Tru Insight, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started: Aug 28, 2024, 07:53 AM UTC
Resolved: Aug 28, 2024, 10:04 AM UTC
Duration: 2h 10m
Detected by Pingoru: Aug 28, 2024, 07:53 AM UTC

Affected components

Tru Insight

Update timeline

investigating Aug 28, 2024, 07:53 AM UTC

Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Aug 28, 2024, 10:04 AM UTC

Please be advised that this incident has now been resolved and expected reports have now been delivered. Thank you for your patience and we apologise for any inconvenience this may have caused today. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team