Trust Payments experienced a minor incident on September 12, 2024 affecting POS, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 07:00 AM UTC
Please be advised that customers may experience intermittent POS and Ecom transaction failures. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- investigating Sep 12, 2024, 09:45 AM UTC
Please be advised that customers may continue to experience intermittent POS and Online transaction failures . We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Sep 12, 2024, 12:30 PM UTC
Please be advised that the issue impacting POS and Online transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team