Trust Payments experienced a major incident on September 12, 2024 affecting Acquiring, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 07:02 AM UTC
Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Sep 12, 2024, 02:30 PM UTC
Please be advised that this incident has now been resolved and expected reports have now been delivered. Thank you for your patience and we apologise for any inconvenience this may have caused today. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team