Trust Payments experienced a major incident on September 12, 2024 affecting Acquiring, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 12, 2024, 06:17 AM UTC
Please be advised that we have identified the source of the issue that is causing delayed bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Sep 12, 2024, 01:01 PM UTC
Please be advised that due to a third-party fault, some customers will experience delayed settlement payments. If you are due settlements in EUR, CHF,DKK,NOK,PLN,SEK and ZAR these will be delayed by 24 hours. If you are due settlements in GBP, AUD, CAD, JPY, NZD and USD these will be processed by the end of today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
- resolved Sep 13, 2024, 08:31 AM UTC
Please be advised settlements in EUR, CHF,DKK,NOK,PLN,SEK and ZAR have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team