Trust Payments incident

TRU Connect Payment Gateway - Payment Pages & MyST Access - Resolved

Major Resolved View vendor source →

Trust Payments experienced a major incident on November 20, 2024 affecting Payment Pages, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 12:15 PM UTC
Resolved
Nov 20, 2024, 01:20 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 20, 2024, 12:15 PM UTC

Affected components

Payment Pages

Update timeline

  1. investigating Nov 20, 2024, 12:15 PM UTC

    Please be advised that customers may experience issues with Payment Pages and access to MyST. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Nov 20, 2024, 01:20 PM UTC

    Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team