Trust Payments incident

TRU Acquiring- GBP Settlement Delays - Resolved

Trust Payments experienced a minor incident on November 25, 2024 affecting Acquiring, lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started: Nov 25, 2024, 03:55 PM UTC
Resolved: Nov 26, 2024, 11:34 AM UTC
Duration: 19h 38m
Detected by Pingoru: Nov 25, 2024, 03:55 PM UTC

Affected components

Acquiring

Update timeline

identified Nov 25, 2024, 03:55 PM UTC

Please be advised that some customers will experience delayed GBP & EUR bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Nov 26, 2024, 11:34 AM UTC

Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team