Trust Payments experienced a major incident on January 8, 2025 affecting POS, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2025, 09:54 AM UTC
Please be advised that customers may experience intermittent POS transaction declines. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- investigating Jan 08, 2025, 10:16 AM UTC
Please be advised that customers may continue to experience intermittent POS transaction failures. This has been identified as affecting Mastercard POS transactions only. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Jan 08, 2025, 11:31 AM UTC
Please be advised that we have identified the source of the issue causing intermittent POS transaction failures for Mastercard POS transactions only. We are continuing to treat the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Jan 08, 2025, 12:34 PM UTC
Please be advised that customers may continue to experience POS transaction declines for Mastercard only. We are continuing to treat the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- investigating Jan 08, 2025, 01:29 PM UTC
Please be advised that customers may continue to experience POS transaction failures for Mastercard. We are continuing to work on a fix and treating the issue as a matter of urgency. We will provide further updates in due course and apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- monitoring Jan 08, 2025, 02:45 PM UTC
Please be advised that the issue affecting the POS Transaction processing for Mastercard has been addressed and our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Jan 08, 2025, 03:57 PM UTC
Please be advised, following a sustained period of monitoring, that the issue impacting POS transaction processing for Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team