Trust Payments incident
TRU Acquiring- Potential GBP Settlement Delays - Resolved
Trust Payments experienced a minor incident on January 31, 2025 affecting Acquiring, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 31, 2025, 04:06 PM UTC
Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Jan 31, 2025, 05:05 PM UTC
We regret to inform our customers that due to an ongoing banking network issue with a third party, GBP bank settlement payments will be delayed. Payments originally scheduled for today will not be processed until Monday, February 3rd. We understand and apologise for the inconvenience this may cause. We will provide a further update on Monday, to confirm that the payments have been successfully processed If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Feb 03, 2025, 01:09 PM UTC
Please be advised that delayed GBP bank settlement payments for transactions captured on 30th January have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team