Trust Payments incident

Reporting & statement data delay - Resolved

Minor Resolved View vendor source →

Trust Payments experienced a minor incident on February 26, 2025 affecting Tru Insight, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 09:05 AM UTC
Resolved
Feb 26, 2025, 02:33 PM UTC
Duration
5h 27m
Detected by Pingoru
Feb 26, 2025, 09:05 AM UTC

Affected components

Tru Insight

Update timeline

  1. identified Feb 26, 2025, 09:05 AM UTC

    Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. identified Feb 26, 2025, 10:50 AM UTC

    Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

  3. resolved Feb 26, 2025, 02:33 PM UTC

    Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team