Trust Payments incident

Acquiring - EUR settlement delays - Resolved

Trust Payments experienced a minor incident on February 27, 2025 affecting Acquiring, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started: Feb 27, 2025, 03:27 PM UTC
Resolved: Feb 28, 2025, 09:39 AM UTC
Duration: 18h 12m
Detected by Pingoru: Feb 27, 2025, 03:27 PM UTC

Affected components

Acquiring

Update timeline

identified Feb 27, 2025, 03:27 PM UTC

Please be advised that some customers will experience delayed EUR bank settlement payments due to an issue at a third party. Payments will be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Feb 28, 2025, 09:39 AM UTC

Please be advised that delayed EUR bank settlement payments for transactions captured on 26th February have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team