Trullion incident

Multiple Errors When Uploading New PDFs

Resolved after 1 hour 29 minutes, affecting app.trullion.com, on November 24, 2021.

monitoring Nov 24, 2021, 08:20 PM UTC

AWS claims the issue was fixed: 12:12 PM PST Between 10:27 AM and 12:03 PM PST we experienced increased Lambda invoke error rates in the US-EAST-2 Region. It may take some additional time to process backlogged async invoke traffic that accumulated during this period. The issue has been resolved and the service is operating normally. Trullion's upload also seem to be back to normal behavior

Started
Nov 24, 2021, 06:55 PM UTC
Resolved
Nov 24, 2021, 08:24 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 24, 2021, 06:55 PM UTC

Affected components

app.trullion.com

Update timeline

  1. investigating Nov 24, 2021, 06:55 PM UTC

    We are experiencing outage from our cloud-provider (AWS) that affects uploading of new pdfs. We'll update on a relief / fix as soon as possible.

  2. identified Nov 24, 2021, 07:13 PM UTC

    Updating that Amazon are aware of the issue and investigating. The issue seems to be across all regions of AWS

  3. monitoring Nov 24, 2021, 08:20 PM UTC

    AWS claims the issue was fixed: 12:12 PM PST Between 10:27 AM and 12:03 PM PST we experienced increased Lambda invoke error rates in the US-EAST-2 Region. It may take some additional time to process backlogged async invoke traffic that accumulated during this period. The issue has been resolved and the service is operating normally. Trullion's upload also seem to be back to normal behavior

  4. resolved Nov 24, 2021, 08:24 PM UTC

    This incident has been resolved.

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