TriumphPay Outage History
TriumphPay is up right nowPingoru has recorded 52 incidents for TriumphPay: 31 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 4 | 0 of 744 (0%) |
| August 2026 | 4 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 1 | 0 of 123 (0%) |
Incidents, newest first
Notice November 4, 2026 Email Imports Delayed 5h 14m Email Imports
Started Nov 04, 2026, 02:42 PM UTC· resolved Nov 04, 2026, 07:57 PM UTC
- investigating Nov 04, 2026, 02:42 PM UTC
We are currently investigating this issue.
- monitoring Nov 04, 2026, 05:35 PM UTC
The service causing email imports to stall has cleared its blocker and inbound emails are now beginning to arrive in the system. We are continuing to monitor.
- resolved Nov 04, 2026, 07:57 PM UTC
This incident has been resolved.
Notice September 14, 2026 503 Error and Intermittent Slowness 2h 17m Website
Started Sep 14, 2026, 05:00 PM UTC· resolved Sep 14, 2026, 07:17 PM UTC
- investigating Sep 14, 2026, 05:00 PM UTC
We are aware of and actively investigating intermittent slowness and sporadic 503 errors affecting the audit application.
- monitoring Sep 14, 2026, 05:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 07:17 PM UTC
This incident has been resolved.
Notice August 27, 2026 503 Error displaying Intermittently 1d Website
Started Aug 27, 2026, 06:14 PM UTC· resolved Aug 28, 2026, 06:30 PM UTC
- investigating Aug 27, 2026, 06:14 PM UTC
We are investigating an issue where the audit application is currently inaccessible and showing a 503 error. The team is engaged and working to identify and resolve the issue.
- monitoring Aug 27, 2026, 06:24 PM UTC
A fix has been implemented restoring access we are continuing to monitor.
- resolved Aug 28, 2026, 06:30 PM UTC
This incident has been resolved.
Notice August 27, 2026 Audit Exception Emails 29m Website
Started Aug 27, 2026, 02:04 PM UTC· resolved Aug 27, 2026, 02:33 PM UTC
- investigating Aug 27, 2026, 02:04 PM UTC
We are receiving reports regarding sending exception emails. We have identified the problem and are in the process of rolling out a fix.
Notice August 13, 2026 503 Error displaying Intermittently 52m Website
Started Aug 13, 2026, 02:29 PM UTC· resolved Aug 13, 2026, 03:21 PM UTC
- investigating Aug 13, 2026, 02:29 PM UTC
We are currently investigating an issue where some users are unable to access the platform and receiving a 503 error.
- monitoring Aug 13, 2026, 02:51 PM UTC
A fix was implemented and services restored. We are continuing to monitor.
- resolved Aug 13, 2026, 03:21 PM UTC
This incident has been resolved.
Notice August 5, 2026 Audit application intermittently unavailable 21h 13m Website
Started Aug 05, 2026, 05:37 PM UTC· resolved Aug 06, 2026, 02:51 PM UTC
- identified Aug 05, 2026, 05:37 PM UTC
We are aware of an issue where users may be seeing a 503 error when attempting to access the audit application. The team is engaged and working towards resolution.
- monitoring Aug 05, 2026, 05:43 PM UTC
Service is restored we are actively monitoring.
- monitoring Aug 05, 2026, 06:57 PM UTC
Services have been restored; all import functions have caught up.
- resolved Aug 06, 2026, 02:51 PM UTC
This incident has been resolved.
Notice July 8, 2026 Integration Issue Identified 4d 20h Data Import
Started Jul 08, 2026, 06:28 PM UTC· resolved Jul 13, 2026, 03:03 PM UTC
- identified Jul 08, 2026, 06:28 PM UTC
We are investigating an issue affecting certain customer data fields which may impact payee factor data. The source has been identified, and corrective actions are underway. We will provide updates as more information becomes available.
- resolved Jul 13, 2026, 03:03 PM UTC
This incident has been resolved.
Notice July 8, 2026 Turvo integration disruptions 51d 1h Data Import
Started Jul 08, 2026, 05:24 PM UTC· resolved Aug 28, 2026, 06:31 PM UTC
- investigating Jul 08, 2026, 05:24 PM UTC
We are aware of a series of ongoing issues with Turvo impacting several brokers and have been in direct correspondence with them on trying to resolve and remediate these issues. With that said, we want to ensure that the impact of these tickets is being seen both on the TriumphPay side as well as Turvo so that each of these can be reviewed within the respective system. While we have not seen anything directly tied to a root cause on the Triumph side, we are diligently reviewing the examples as they come in and trying to interface with Turvo as much as possible. We want to ensure that Turvo has the same opportunity so we ask that you please also create ticket with Turvo detailing the issues you are seeing in the hopes that we can jointly come to remediation of this problem.
- resolved Aug 28, 2026, 06:31 PM UTC
This incident has been resolved.
Notice July 6, 2026 Email Imports Delayed 19h 20m Email Imports
Started Jul 06, 2026, 07:54 PM UTC· resolved Jul 07, 2026, 03:15 PM UTC
- investigating Jul 06, 2026, 07:54 PM UTC
We are currently investigating an issue causing failures and delays for email imports.
- resolved Jul 07, 2026, 03:15 PM UTC
This incident has been resolved.
Notice July 1, 2026 TAI Service Disruption 1d Data Import
Started Jul 01, 2026, 01:46 PM UTC· resolved Jul 02, 2026, 02:17 PM UTC
- monitoring Jul 01, 2026, 01:46 PM UTC
We have received an update from TAI in an effort to broadly communicate resolution for the issues beginning on June 23rd we are sharing the details of this update. ---------------------- We wanted to update you on the overall status of a recent behavior change preventing shipment information from transferring from Tai to the Triumph Pay Audit portal. Our development team has finished all items relevant to address and fix this issue. Behavior to send shipment information over to TriumphPay Audit has been fully restored. Users can trigger shipment updates by moving shipments to the In Transit or Delivered status as desired. This will send shipment information over to the TriumphPay Audit portal for processing on their portal, as was the normal process prior. Our bulk operations section within the shipment search or company loadboard pages makes this process easier by allowing comma-separated lists in the Shipment ID field to select specific shipments to update in bulk at once. Simply add your comma-separated list > Click Search > Select All Shipments > Select the “Update Status” button, and toggle the desired status. Shipments affected were those that were modified after 7pm PT on June 23rd up until 7pm PT on June 30th. Any shipments currently In Transit should see updates flow over to TriumphPay Audit as further updates are made or the shipment is set to the Delivered status. If you need assistance or have questions with this process, please let us know. ---------------------
- resolved Jul 02, 2026, 02:17 PM UTC
This incident has been resolved.
Notice June 25, 2026 Email Imports Delayed 4h 51m Email Imports
Started Jun 25, 2026, 04:46 PM UTC· resolved Jun 25, 2026, 09:37 PM UTC
- investigating Jun 25, 2026, 04:46 PM UTC
We are currently investigating an issue causing failures and delays for email imports we will update again when we have additional information.
- monitoring Jun 25, 2026, 05:40 PM UTC
A fix has been implemented, and we are working through retrying all failed imports.
- resolved Jun 25, 2026, 09:37 PM UTC
This incident has been resolved.
Notice April 28, 2026 Triumph Audit: Unable to Ignore Submissions 23m Website
Started Apr 28, 2026, 03:46 PM UTC· resolved Apr 28, 2026, 04:10 PM UTC
- identified Apr 28, 2026, 03:46 PM UTC
Triumph Audit users are experiencing an issue where they are unable to ignore submissions and merge emails. We have identified the cause and are in the process of pushing a fix.
- resolved Apr 28, 2026, 04:10 PM UTC
This incident has been resolved.
Notice April 21, 2026 API 502/503 Error 1h Data Import
Started Apr 21, 2026, 04:30 PM UTC· resolved Apr 21, 2026, 05:30 PM UTC
- resolved Apr 21, 2026, 05:49 PM UTC
We have resolved an issue that occurred where some of our API's were causing 502 or 503 error responses between 10:30 AM CST - 11:30 AM CST. This has been resolved, any errors that have occurred can now be retried.
Minor April 17, 2026 Errors when sending emails from audit 4m Website
Started Apr 17, 2026, 02:12 PM UTC· resolved Apr 17, 2026, 02:17 PM UTC
- identified Apr 17, 2026, 02:12 PM UTC
We are aware of an issue in audit where users are seeing an error code string. The team has identified the issue and is working towards resolution.
- resolved Apr 17, 2026, 02:17 PM UTC
This issue has been resolved; it is recommended that users clear browser cache if they see any lingering issues connected to this incident.
Notice March 23, 2026 Triumph Audit: Import Failures and Page Duplication Issues 1h 27m Email Imports, Website
Started Mar 23, 2026, 08:47 PM UTC· resolved Mar 23, 2026, 10:15 PM UTC
- identified Mar 23, 2026, 08:47 PM UTC
Audit is experiencing an issue where some imports are failing and the button to duplicate pages within the User Interface is not consistently working at this time. The issue has been identified and a fix is being put into Production.
- monitoring Mar 23, 2026, 09:41 PM UTC
The fix has been placed into Production and we are Monitoring.
- resolved Mar 23, 2026, 10:15 PM UTC
This incident has been resolved.
Notice March 12, 2026 Audit Slow Loading 3h 43m Website
Started Mar 12, 2026, 08:04 PM UTC· resolved Mar 12, 2026, 11:48 PM UTC
- investigating Mar 12, 2026, 08:04 PM UTC
Users are experiencing increased loading times when using Audit, we are investigating this issue and working towards resolution.
- monitoring Mar 12, 2026, 08:58 PM UTC
A fix has been implemented we are continuing to monitor.
- resolved Mar 12, 2026, 11:48 PM UTC
This incident has been resolved.
Notice March 11, 2026 Presence Notifications not working 36d 18h Website
Started Mar 11, 2026, 07:47 PM UTC· resolved Apr 17, 2026, 02:10 PM UTC
- identified Mar 11, 2026, 07:47 PM UTC
We are currently aware of the presence notifications in the TriumphPay Audit application not functioning properly. We have identified the issue and are working towards resolution.
- monitoring Mar 12, 2026, 03:30 PM UTC
We are continuing to monitor this service, as the presence notifications have been restored. However, services have not been fully restored at this time. We will update again when this is fully resolved or if services have degraded.
- monitoring Mar 12, 2026, 03:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 02:10 PM UTC
This incident has been resolved.
Notice March 5, 2026 Latency sending invoices to FactorSoft 7d 22h Invoice exports
Started Mar 05, 2026, 02:57 PM UTC· resolved Mar 13, 2026, 01:39 PM UTC
- investigating Mar 05, 2026, 02:57 PM UTC
We are seeing sporadic delays transferring files between Audit and FactorSoft/JackHenry. We are currently investigating and working with JackHenry, and will provide updates soon.
- investigating Mar 05, 2026, 03:15 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 01:39 PM UTC
This incident has been resolved.
Notice March 3, 2026 Fed Reserve Nationwide ACH Delay 16h 47m
Started Mar 03, 2026, 10:23 PM UTC· resolved Mar 04, 2026, 03:10 PM UTC
- monitoring Mar 03, 2026, 10:23 PM UTC
The Federal Reserve is currently experiencing a nationwide delay on incoming and outgoing ACH payments for all financial institutions. We are closely monitoring the situation and will keep you updated as the situation progresses. Wire transfers are unaffected and still available.
- resolved Mar 04, 2026, 03:10 PM UTC
This incident has been resolved.
Notice March 3, 2026 Service Restored - Fed Reserve Nationwide ACH Delay 2h 59m Invoice exports
Started Mar 03, 2026, 04:50 PM UTC· resolved Mar 03, 2026, 07:50 PM UTC
- monitoring Mar 03, 2026, 04:50 PM UTC
The Fed Reserve's nationwide delay on ACH payments has been restored. We will continue to closely monitoring the situation and will keep you updated as the situation progresses.
- resolved Mar 03, 2026, 07:50 PM UTC
This incident has been resolved.
Minor February 25, 2026 Presence Notifications not working 18h 18m Website
Started Feb 25, 2026, 09:20 PM UTC· resolved Feb 26, 2026, 03:39 PM UTC
- identified Feb 25, 2026, 09:20 PM UTC
We are currently aware of the presence notifications in the TriumphPay Audit application not functioning properly. We have identified the issue and are working towards resolution.
- resolved Feb 26, 2026, 03:39 PM UTC
This has been resolved and functionality restored.
Minor January 26, 2026 Triumph: Delayed Email Imports 5h 8m Email Imports
Started Jan 26, 2026, 10:22 PM UTC· resolved Jan 27, 2026, 03:30 AM UTC
- investigating Jan 26, 2026, 10:22 PM UTC
We have identified a 30 minute delay in email imports, these are currently catching up and should clear soon.
- resolved Jan 27, 2026, 03:30 AM UTC
This incident has been resolved.
Notice January 22, 2026 Triumph Audit: Failed Image Downloads 1h 8m Email Imports
Started Jan 22, 2026, 03:34 PM UTC· resolved Jan 22, 2026, 04:43 PM UTC
- investigating Jan 22, 2026, 03:34 PM UTC
Triumph Audit has received reports that some document images are failing to download successfully, we are investigating.
- identified Jan 22, 2026, 03:38 PM UTC
We have identified an issue that caused some disruption from the update last night, specifically around returning documents. We are working on the issue and back-filling data. We are also working through the issue of documents showing as blank pages after maintenance and we are working through both of these issues.
- identified Jan 22, 2026, 04:18 PM UTC
The issue with documents not pulling correctly and causing 404 errors is resolved. Impacted clients will need to repull data from 8 PM CST 1/21 to 9:40 AM CST 1/22. We are still working on the issue reported on blank report pages.
- resolved Jan 22, 2026, 04:43 PM UTC
The incident for both blank reports and images failing to download have been resolved. If you are still experiencing missing documents from 1/21-1/22. Please contact Triumph Support.
Notice January 21, 2026 Triumph Audit: Delayed Imports for Factor Customers 1h 2m Email Imports
Started Jan 21, 2026, 05:37 PM UTC· resolved Jan 21, 2026, 06:39 PM UTC
- investigating Jan 21, 2026, 05:37 PM UTC
Triumph Audit is experiencing degraded performance and delayed email imports for Factor customers.
- resolved Jan 21, 2026, 06:39 PM UTC
This incident has been resolved.
Minor December 15, 2025 Triumph Audit: Logging In 27m Website
Started Dec 15, 2025, 02:22 PM UTC· resolved Dec 15, 2025, 02:49 PM UTC
- investigating Dec 15, 2025, 02:22 PM UTC
We have been notified of a number of users experiencing issues logging into the audit platform. We are currently investigating this issue.
- resolved Dec 15, 2025, 02:49 PM UTC
This incident has been resolved.