TriumphPay Outage History

TriumphPay is up right now

TriumphPay had 42 outages in the last 2 years totaling 22h 15m of downtime — averaging 1.7 incidents per month.

There were 42 TriumphPay outages since January 13, 2025 totaling 22h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.triumphpay.com

Notice August 21, 2025

Triumph: Payment Website is Unavailable

Detected by Pingoru
Aug 21, 2025, 04:48 PM UTC
Resolved
Aug 21, 2025, 08:42 PM UTC
Duration
3h 54m
Affected: Website
Timeline · 4 updates
  1. investigating Aug 21, 2025, 04:48 PM UTC

    The Triumph Payment website is currently unavailable, we are actively investigating.

  2. monitoring Aug 21, 2025, 05:00 PM UTC

    Services have been restored, we will continue to monitor.

  3. investigating Aug 21, 2025, 05:16 PM UTC

    We are seeing the Payment website degradation reoccurring, we are investigating.

  4. resolved Aug 21, 2025, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2025

Triumph: Payment Website is Unavailable

Detected by Pingoru
Aug 18, 2025, 07:00 PM UTC
Resolved
Aug 18, 2025, 08:35 PM UTC
Duration
1h 35m
Affected: Website
Timeline · 2 updates
  1. investigating Aug 18, 2025, 07:00 PM UTC

    The Triumph Payment website is currently unavailable, we are actively investigating.

  2. resolved Aug 18, 2025, 08:35 PM UTC

    This incident has been resolved, and services have been restored.

Read the full incident report →

Minor August 5, 2025

Triumph Audit: Delayed Email Imports

Detected by Pingoru
Aug 05, 2025, 06:49 PM UTC
Resolved
Aug 05, 2025, 09:32 PM UTC
Duration
2h 43m
Affected: Email Imports
Timeline · 4 updates
  1. investigating Aug 05, 2025, 06:49 PM UTC

    Audit is experiencing some delayed email imports and we are actively investigating.

  2. investigating Aug 05, 2025, 07:07 PM UTC

    While we are continuing to investigate delayed email imports into Audit, some users have experienced error messages when attempting to group documents; this is being investigated concurrently.

  3. monitoring Aug 05, 2025, 07:43 PM UTC

    The issue has been resolved; while we are waiting for imports to catch-up, document batch grouping has returned to expected performance.

  4. resolved Aug 05, 2025, 09:32 PM UTC

    This incident has been resolved

Read the full incident report →

Notice August 1, 2025

Triumph Audit: Slow Email Imports

Detected by Pingoru
Aug 01, 2025, 08:15 PM UTC
Resolved
Aug 01, 2025, 09:24 PM UTC
Duration
1h 9m
Affected: Email Imports
Timeline · 3 updates
  1. identified Aug 01, 2025, 08:15 PM UTC

    Audit is experiencing an issue with slow email imports; the cause has been identified and we are actively working toward resolution.

  2. monitoring Aug 01, 2025, 08:51 PM UTC

    A resolution for the slow email imports has been released and we are monitoring.

  3. resolved Aug 01, 2025, 09:24 PM UTC

    This incident is resolved.

Read the full incident report →

Notice July 31, 2025

Triumph: SFTP Connection Issues

Detected by Pingoru
Jul 31, 2025, 05:07 PM UTC
Resolved
Jul 31, 2025, 06:45 PM UTC
Duration
1h 37m
Affected: Data Import
Timeline · 2 updates
  1. investigating Jul 31, 2025, 05:07 PM UTC

    Some Triumph clients are experiencing difficulties connecting to our SFTP server, we are actively investigating.

  2. resolved Jul 31, 2025, 06:45 PM UTC

    We have released a revert for the maintenance update that was done yesterday and are seeing normal functionality for the SFTP at this time. If you are still experiencing any abnormality, please reach out through our support portal: https://paymentshelp.triumph.io/support/tickets/new

Read the full incident report →

Notice June 26, 2025

Triumph Support Delays

Detected by Pingoru
Jun 26, 2025, 08:30 PM UTC
Resolved
Jun 26, 2025, 10:07 PM UTC
Duration
1h 37m
Affected: Website
Timeline · 2 updates
  1. investigating Jun 26, 2025, 08:30 PM UTC

    Triumph is currently experiencing some network issues; while Audit and TriumphPay are both working as anticipated, support will be delayed.

  2. resolved Jun 26, 2025, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 26, 2025

Audit Slowness and Thumbnails not displaying

Detected by Pingoru
Jun 26, 2025, 12:02 AM UTC
Resolved
Jun 25, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 26, 2025, 12:02 AM UTC

    We identified slowness in the audit application, this was causing certain users to be unable to load pages within the application. Additionally, this caused thumbnails for document images to temporarily be inaccessible. This has been resolved as of 6:30 PM CST.

Read the full incident report →

Notice May 28, 2025

TriumphPay Audit: Factor Document Errors

Detected by Pingoru
May 28, 2025, 07:18 PM UTC
Resolved
May 28, 2025, 07:59 PM UTC
Duration
41m
Affected: Website
Timeline · 2 updates
  1. investigating May 28, 2025, 07:18 PM UTC

    We are aware that some Factors are receiving error messages when attempting process documents. We are investigating.

  2. resolved May 28, 2025, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2025

TriumphPay Audit: Importing Delays

Detected by Pingoru
May 07, 2025, 09:05 PM UTC
Resolved
May 07, 2025, 10:00 PM UTC
Duration
55m
Affected: Email Imports
Timeline · 3 updates
  1. investigating May 07, 2025, 09:05 PM UTC

    Emails which are importing into TriumphPay Audit are experiencing delays, we are actively investigating.

  2. identified May 07, 2025, 09:34 PM UTC

    We have identified the issue which is contributing to the email import delays and are working through the backlog. You should see emails begin to complete the import process in the near future, if you have not already.

  3. resolved May 07, 2025, 10:00 PM UTC

    A fix has been implemented and this issue is resolved. You may see a few emails which are in the backlog still importing, but they should be caught up soon.

Read the full incident report →

Notice April 22, 2025

MFA Push Notifications

Detected by Pingoru
Apr 22, 2025, 01:34 PM UTC
Resolved
Apr 22, 2025, 02:11 PM UTC
Duration
36m
Affected: Website
Timeline · 2 updates
  1. investigating Apr 22, 2025, 01:34 PM UTC

    Some TriumphPay and TriumphPay Audit users who have Multi-Factor Authentication being received by SMS are not receiving these notifications. We are actively communicating with our vendor regarding this incident. In the interim, users who are using OKTA Verify for their authentication service can use push notifications to log in.

  2. resolved Apr 22, 2025, 02:11 PM UTC

    We have received notification that this incident has been resolved and users should begin receiving SMS notifications as anticipated once again.

Read the full incident report →

Minor April 1, 2025

TriumphPay Audit: Emails Importing with No Documents

Detected by Pingoru
Apr 01, 2025, 07:21 PM UTC
Resolved
Apr 01, 2025, 09:22 PM UTC
Duration
2h 1m
Affected: Email Imports
Timeline · 2 updates
  1. identified Apr 01, 2025, 07:21 PM UTC

    We have identified an issue within Audit that is resulting in some email imports being duplicated with no attached documents. We are actively working through the incident and, once resolved, we will work to revert the loads which were impacted.

  2. resolved Apr 01, 2025, 09:22 PM UTC

    This incident has been resolved any excess entries created during this time can be ignored.

Read the full incident report →

Notice March 31, 2025

503/504 Error

Detected by Pingoru
Mar 31, 2025, 06:54 PM UTC
Resolved
Mar 31, 2025, 08:07 PM UTC
Duration
1h 12m
Affected: Email ImportsWebsiteInvoice exportsData Import
Timeline · 3 updates
  1. investigating Mar 31, 2025, 06:55 PM UTC

    Our team is aware of an issue currently impacting traffic to the audit platform. The team is current investigating and working to restore services as quickly as possible.

  2. monitoring Mar 31, 2025, 07:18 PM UTC

    The issue impacting Audit has been resolved and we are monitoring. We are still experiencing some delays with Email Imports, however they are in the process of catching up.

  3. resolved Mar 31, 2025, 08:07 PM UTC

    The Email Imports are now caught up, this incident is resolved.

Read the full incident report →

Notice February 20, 2025

TriumphPay Audit: Latency

Detected by Pingoru
Feb 20, 2025, 05:04 PM UTC
Resolved
Feb 20, 2025, 05:20 PM UTC
Duration
15m
Affected: Website
Timeline · 2 updates
  1. identified Feb 20, 2025, 05:04 PM UTC

    Some users are experiencing latency and page time-outs within TriumphPay Audit. We have identified the issue and are implementing a fix.

  2. resolved Feb 20, 2025, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2025

TriumphPay Audit: Missing Filters

Detected by Pingoru
Feb 20, 2025, 02:32 PM UTC
Resolved
Feb 20, 2025, 04:21 PM UTC
Duration
1h 48m
Affected: Website
Timeline · 2 updates
  1. investigating Feb 20, 2025, 02:32 PM UTC

    TriumphPay Audit is currently experiencing an issue where saved Dashboard filter settings are not currently populating, we are investigating.

  2. resolved Feb 20, 2025, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025

TriumphPay Audit: Client Portal

Detected by Pingoru
Feb 13, 2025, 02:31 PM UTC
Resolved
Feb 13, 2025, 03:16 PM UTC
Duration
44m
Affected: Website
Timeline · 2 updates
  1. investigating Feb 13, 2025, 02:31 PM UTC

    TriumphPay Audit Factor users may receive reports of clients being unable to access the Client Portal, we are actively investigating.

  2. resolved Feb 13, 2025, 03:16 PM UTC

    We have identified and resolved the cause of the Client Portal access issues.

Read the full incident report →

Notice January 27, 2025

TriumphPay Audit: Please Wait Notification

Detected by Pingoru
Jan 27, 2025, 03:37 PM UTC
Resolved
Jan 27, 2025, 04:32 PM UTC
Duration
54m
Affected: Website
Timeline · 2 updates
  1. identified Jan 27, 2025, 03:37 PM UTC

    Some Audit users are experiencing the notification "Please Wait" when attempting to access loads or process invoices. The cause of this has been identified and an update is being implemented.

  2. resolved Jan 27, 2025, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2025

Factor Invoices not sending to FMS

Detected by Pingoru
Jan 13, 2025, 03:52 PM UTC
Resolved
Jan 13, 2025, 04:18 PM UTC
Duration
26m
Affected: Invoice exports
Timeline · 2 updates
  1. identified Jan 13, 2025, 03:52 PM UTC

    We have identified and are working on a fix that impacts some factors ability to receive invoices to their TMS. We will be rescheduling sending any data that has been impacted.

  2. resolved Jan 13, 2025, 04:18 PM UTC

    Incident is resolved and we are working through the backlog of data to be resent.

Read the full incident report →