TriumphPay Outage History
TriumphPay is up right nowPingoru has recorded 51 incidents for TriumphPay: 30 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 4 | 380 of 744 (51%) |
| August 2026 | 4 | 47 of 744 (6%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Notice November 6, 2025 TriumphAudit: Unknown Document Typing and Extractions 18s Email Imports
Started Nov 06, 2025, 04:00 PM UTC· resolved Nov 06, 2025, 04:01 PM UTC
- investigating Nov 06, 2025, 04:00 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
- resolved Nov 06, 2025, 04:01 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
Notice October 20, 2025 Triumph: Import and Export Delays 23h 53m Email Imports, Invoice exports
Started Oct 20, 2025, 01:40 PM UTC· resolved Oct 21, 2025, 01:33 PM UTC
- investigating Oct 20, 2025, 01:40 PM UTC
We are currently seeing delays with imports and exports, we are actively investigating.
- identified Oct 20, 2025, 02:59 PM UTC
Several services are being impacted by the global AWS outage. You can monitor the status here: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 01:33 PM UTC
The AWS outage impacting Triumph services has been resolved.
Notice September 26, 2025 Triumph Audit: Application Slowness 34m Website
Started Sep 26, 2025, 04:36 PM UTC· resolved Sep 26, 2025, 05:10 PM UTC
- investigating Sep 26, 2025, 04:36 PM UTC
We are currently experiencing latency spikes throughout the audit platform this can result in general slowness in the application. Additionally, there may be some degradation to document extraction during this time period. Team is engaged and investigating.
- resolved Sep 26, 2025, 05:10 PM UTC
This incident has been resolved and you should see a return to expected performance.
Minor September 17, 2025 Triumph Audit: Email Import Delays 2h 13m Email Imports
Started Sep 17, 2025, 06:58 PM UTC· resolved Sep 17, 2025, 09:11 PM UTC
- investigating Sep 17, 2025, 06:58 PM UTC
We are experiencing slowness with our email import service, incoming emails may be delayed.
- resolved Sep 17, 2025, 09:11 PM UTC
Incident has resolved and system performance has returned to normal; we will continue to monitor in the event of additional impacts.
Notice September 12, 2025 Triumph Audit: Slow Email Imports 17m Email Imports
Started Sep 12, 2025, 07:24 PM UTC· resolved Sep 12, 2025, 07:41 PM UTC
- investigating Sep 12, 2025, 07:24 PM UTC
We are experiencing slowness with our email import service, incoming emails may be delayed.
- resolved Sep 12, 2025, 07:41 PM UTC
This incident has been resolved.
Notice September 12, 2025 Triumph Audit: Unable to Approve Invoices 44m Website
Started Sep 12, 2025, 01:14 PM UTC· resolved Sep 12, 2025, 01:59 PM UTC
- investigating Sep 12, 2025, 01:14 PM UTC
Audit is currently experiencing an issue where loads with cleared Exceptions are unable to be Approved, we are investigating.
- monitoring Sep 12, 2025, 01:44 PM UTC
A fix has been implemented and you should see a return to expected performance.
- resolved Sep 12, 2025, 01:59 PM UTC
System is back to operational status; we will continue to monitor for any residual impacts.
Minor September 3, 2025 Triumph Audit: Slow Email Import 2h 20m Email Imports
Started Sep 03, 2025, 07:47 PM UTC· resolved Sep 03, 2025, 10:08 PM UTC
- investigating Sep 03, 2025, 07:47 PM UTC
We are experiencing slowness with our email import service and we are actively investigating.
- investigating Sep 03, 2025, 08:18 PM UTC
Emails are arriving successfully, however we are experiencing approximately an hour delay.
- investigating Sep 03, 2025, 08:55 PM UTC
Emails to Factor customers are caught up and our vendor is continuing to process through the incoming emails to Broker customers.
- resolved Sep 03, 2025, 10:08 PM UTC
This incident has been resolved, in some cases services are still catching up but the initial latency on receiving emails has cleared.
Notice August 21, 2025 Triumph: Payment Website is Unavailable 3h 54m Website
Started Aug 21, 2025, 04:48 PM UTC· resolved Aug 21, 2025, 08:42 PM UTC
- investigating Aug 21, 2025, 04:48 PM UTC
The Triumph Payment website is currently unavailable, we are actively investigating.
- monitoring Aug 21, 2025, 05:00 PM UTC
Services have been restored, we will continue to monitor.
- investigating Aug 21, 2025, 05:16 PM UTC
We are seeing the Payment website degradation reoccurring, we are investigating.
- resolved Aug 21, 2025, 08:42 PM UTC
This incident has been resolved.
Major August 18, 2025 Triumph: Payment Website is Unavailable 1h 35m Website
Started Aug 18, 2025, 07:00 PM UTC· resolved Aug 18, 2025, 08:35 PM UTC
- investigating Aug 18, 2025, 07:00 PM UTC
The Triumph Payment website is currently unavailable, we are actively investigating.
- resolved Aug 18, 2025, 08:35 PM UTC
This incident has been resolved, and services have been restored.
Minor August 5, 2025 Triumph Audit: Delayed Email Imports 2h 43m Email Imports
Started Aug 05, 2025, 06:49 PM UTC· resolved Aug 05, 2025, 09:32 PM UTC
- investigating Aug 05, 2025, 06:49 PM UTC
Audit is experiencing some delayed email imports and we are actively investigating.
- investigating Aug 05, 2025, 07:07 PM UTC
While we are continuing to investigate delayed email imports into Audit, some users have experienced error messages when attempting to group documents; this is being investigated concurrently.
- monitoring Aug 05, 2025, 07:43 PM UTC
The issue has been resolved; while we are waiting for imports to catch-up, document batch grouping has returned to expected performance.
- resolved Aug 05, 2025, 09:32 PM UTC
This incident has been resolved
Notice August 1, 2025 Triumph Audit: Slow Email Imports 1h 9m Email Imports
Started Aug 01, 2025, 08:15 PM UTC· resolved Aug 01, 2025, 09:24 PM UTC
- identified Aug 01, 2025, 08:15 PM UTC
Audit is experiencing an issue with slow email imports; the cause has been identified and we are actively working toward resolution.
- monitoring Aug 01, 2025, 08:51 PM UTC
A resolution for the slow email imports has been released and we are monitoring.
- resolved Aug 01, 2025, 09:24 PM UTC
This incident is resolved.
Notice July 31, 2025 Triumph: SFTP Connection Issues 1h 37m Data Import
Started Jul 31, 2025, 05:07 PM UTC· resolved Jul 31, 2025, 06:45 PM UTC
- investigating Jul 31, 2025, 05:07 PM UTC
Some Triumph clients are experiencing difficulties connecting to our SFTP server, we are actively investigating.
- resolved Jul 31, 2025, 06:45 PM UTC
We have released a revert for the maintenance update that was done yesterday and are seeing normal functionality for the SFTP at this time. If you are still experiencing any abnormality, please reach out through our support portal: https://paymentshelp.triumph.io/support/tickets/new
Notice June 26, 2025 Triumph Support Delays 1h 37m Website
Started Jun 26, 2025, 08:30 PM UTC· resolved Jun 26, 2025, 10:07 PM UTC
- investigating Jun 26, 2025, 08:30 PM UTC
Triumph is currently experiencing some network issues; while Audit and TriumphPay are both working as anticipated, support will be delayed.
- resolved Jun 26, 2025, 10:07 PM UTC
This incident has been resolved.
Notice June 25, 2025 Audit Slowness and Thumbnails not displaying –
Started Jun 25, 2025, 10:00 PM UTC· resolved Jun 25, 2025, 10:00 PM UTC
- resolved Jun 26, 2025, 12:02 AM UTC
We identified slowness in the audit application, this was causing certain users to be unable to load pages within the application. Additionally, this caused thumbnails for document images to temporarily be inaccessible. This has been resolved as of 6:30 PM CST.
Notice May 28, 2025 TriumphPay Audit: Factor Document Errors 41m Website
Started May 28, 2025, 07:18 PM UTC· resolved May 28, 2025, 07:59 PM UTC
- investigating May 28, 2025, 07:18 PM UTC
We are aware that some Factors are receiving error messages when attempting process documents. We are investigating.
- resolved May 28, 2025, 07:59 PM UTC
This incident has been resolved.