TriumphPay incident

Latency sending invoices to FactorSoft

Notice Resolved View vendor source →
Started
Mar 05, 2026, 02:57 PM UTC
Resolved
Mar 13, 2026, 01:39 PM UTC
Duration
7d 22h
Detected by Pingoru
Mar 05, 2026, 02:57 PM UTC

Affected components

Invoice exports

Update timeline

  1. investigating Mar 05, 2026, 02:57 PM UTC

    We are seeing sporadic delays transferring files between Audit and FactorSoft/JackHenry. We are currently investigating and working with JackHenry, and will provide updates soon.

  2. investigating Mar 05, 2026, 03:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 11, 2026, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 01:39 PM UTC

    This incident has been resolved.

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