TriumphPay experienced a notice incident on January 22, 2026 affecting Email Imports, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 03:34 PM UTC
Triumph Audit has received reports that some document images are failing to download successfully, we are investigating.
- identified Jan 22, 2026, 03:38 PM UTC
We have identified an issue that caused some disruption from the update last night, specifically around returning documents. We are working on the issue and back-filling data. We are also working through the issue of documents showing as blank pages after maintenance and we are working through both of these issues.
- identified Jan 22, 2026, 04:18 PM UTC
The issue with documents not pulling correctly and causing 404 errors is resolved. Impacted clients will need to repull data from 8 PM CST 1/21 to 9:40 AM CST 1/22. We are still working on the issue reported on blank report pages.
- resolved Jan 22, 2026, 04:43 PM UTC
The incident for both blank reports and images failing to download have been resolved. If you are still experiencing missing documents from 1/21-1/22. Please contact Triumph Support.