TriumphPay had 40 outages in the last 2 years totaling 2625h 6m of downtime — averaging 1.6 incidents per month.
There were 40 TriumphPay outages since May 7, 2025 totaling 2625h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where the audit application is currently inaccessible and showing a 503 error. The team is engaged and working to identify and resolve the issue.
A fix has been implemented restoring access we are continuing to monitor.
This incident has been resolved.
We are receiving reports regarding sending exception emails. We have identified the problem and are in the process of rolling out a fix.
We are aware of an issue where users may be seeing a 503 error when attempting to access the audit application. The team is engaged and working towards resolution.
Service is restored we are actively monitoring.
Issue has resurfaced, the team is working on resolution.
This incident has been resolved.
We are investigating an issue affecting certain customer data fields which may impact payee factor data. The source has been identified, and corrective actions are underway. We will provide updates as more information becomes available.
This incident has been resolved.
We are aware of a series of ongoing issues with Turvo impacting several brokers and have been in direct correspondence with them on trying to resolve and remediate these issues. With that said, we want to ensure that the impact of these tickets is being seen both on the TriumphPay side as well as Turvo so that each of these can be reviewed within the respective system. While we have not seen anything directly tied to a root cause on the Triumph side, we are diligently reviewing the examples as they come in and trying to interface with Turvo as much as possible. We want to ensure that Turvo has the same opportunity so we ask that you please also create ticket with Turvo detailing the issues you are seeing in the hopes that we can jointly come to remediation of this problem.
This incident has been resolved.
We are currently investigating an issue causing failures and delays for email imports.
This incident has been resolved.
Triumph Audit users are experiencing an issue where they are unable to ignore submissions and merge emails. We have identified the cause and are in the process of pushing a fix.
This incident has been resolved.
We have resolved an issue that occurred where some of our API's were causing 502 or 503 error responses between 10:30 AM CST - 11:30 AM CST. This has been resolved, any errors that have occurred can now be retried.
We are aware of an issue in audit where users are seeing an error code string. The team has identified the issue and is working towards resolution.
This issue has been resolved; it is recommended that users clear browser cache if they see any lingering issues connected to this incident.
Audit is experiencing an issue where some imports are failing and the button to duplicate pages within the User Interface is not consistently working at this time. The issue has been identified and a fix is being put into Production.
The fix has been placed into Production and we are Monitoring.
This incident has been resolved.
Users are experiencing increased loading times when using Audit, we are investigating this issue and working towards resolution.
A fix has been implemented we are continuing to monitor.
This incident has been resolved.
We are currently aware of the presence notifications in the TriumphPay Audit application not functioning properly. We have identified the issue and are working towards resolution.
We are continuing to monitor this service, as the presence notifications have been restored. However, services have not been fully restored at this time. We will update again when this is fully resolved or if services have degraded.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are seeing sporadic delays transferring files between Audit and FactorSoft/JackHenry. We are currently investigating and working with JackHenry, and will provide updates soon.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Federal Reserve is currently experiencing a nationwide delay on incoming and outgoing ACH payments for all financial institutions. We are closely monitoring the situation and will keep you updated as the situation progresses. Wire transfers are unaffected and still available.
This incident has been resolved.
The Fed Reserve's nationwide delay on ACH payments has been restored. We will continue to closely monitoring the situation and will keep you updated as the situation progresses.
This incident has been resolved.
We have identified a 30 minute delay in email imports, these are currently catching up and should clear soon.
This incident has been resolved.
Triumph Audit has received reports that some document images are failing to download successfully, we are investigating.
We have identified an issue that caused some disruption from the update last night, specifically around returning documents. We are working on the issue and back-filling data. We are also working through the issue of documents showing as blank pages after maintenance and we are working through both of these issues.
The issue with documents not pulling correctly and causing 404 errors is resolved. Impacted clients will need to repull data from 8 PM CST 1/21 to 9:40 AM CST 1/22. We are still working on the issue reported on blank report pages.
The incident for both blank reports and images failing to download have been resolved. If you are still experiencing missing documents from 1/21-1/22. Please contact Triumph Support.
Triumph Audit is experiencing degraded performance and delayed email imports for Factor customers.
This incident has been resolved.
We have been notified of a number of users experiencing issues logging into the audit platform. We are currently investigating this issue.
This incident has been resolved.
We have been notified of a number of users experiencing issues logging into the audit platform. We are currently investigating this issue.
This incident has been resolved.
We have been notified of an ongoing issue with certain cell providers causing long delays in notification text for MFA to Call and Text. This does not impact users using other MFA options.
This incident has been resolved.
We have been notified of an ongoing issue with certain cell providers causing long delays in notification text for MFA to Call and Text. This does not impact users using other MFA options.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are aware that some users will receive an error when attempting to log into Triumph Payments, we are actively investigating.
This incident has been resolved.
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.