Audit Exception Emails
Affected: Website
Timeline · 1 update
- investigating Aug 27, 2026, 02:04 PM UTC
We are receiving reports regarding sending exception emails. We have identified the problem and are in the process of rolling out a fix.
TriumphPay Outage History
TriumphPay is up right nowTriumphPay had 39 outages in the last 2 years totaling 1400h 29m of downtime — averaging 1.6 incidents per month.
There were 39 TriumphPay outages since May 7, 2025 totaling 1400h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
503 Error displaying Intermittently
Affected: Website
Timeline · 3 updates
- investigating Aug 13, 2026, 02:29 PM UTC
We are currently investigating an issue where some users are unable to access the platform and receiving a 503 error.
- monitoring Aug 13, 2026, 02:51 PM UTC
A fix was implemented and services restored. We are continuing to monitor.
- resolved Aug 13, 2026, 03:21 PM UTC
This incident has been resolved.
Audit application intermittently unavailable
Affected: Website
Timeline · 4 updates
- identified Aug 05, 2026, 05:37 PM UTC
We are aware of an issue where users may be seeing a 503 error when attempting to access the audit application. The team is engaged and working towards resolution.
- monitoring Aug 05, 2026, 05:43 PM UTC
Service is restored we are actively monitoring.
- monitoring Aug 05, 2026, 06:57 PM UTC
Issue has resurfaced, the team is working on resolution.
- resolved Aug 06, 2026, 02:51 PM UTC
This incident has been resolved.
Integration Issue Identified
Affected: Data Import
Timeline · 2 updates
- identified Jul 08, 2026, 06:28 PM UTC
We are investigating an issue affecting certain customer data fields which may impact payee factor data. The source has been identified, and corrective actions are underway. We will provide updates as more information becomes available.
- resolved Jul 13, 2026, 03:03 PM UTC
This incident has been resolved.
Email Imports Delayed
Affected: Email Imports
Timeline · 2 updates
- investigating Jul 06, 2026, 07:54 PM UTC
We are currently investigating an issue causing failures and delays for email imports.
- resolved Jul 07, 2026, 03:15 PM UTC
This incident has been resolved.
TAI Service Disruption
Affected: Data Import
Timeline · 2 updates
Triumph Audit: Unable to Ignore Submissions
Affected: Website
Timeline · 2 updates
- identified Apr 28, 2026, 03:46 PM UTC
Triumph Audit users are experiencing an issue where they are unable to ignore submissions and merge emails. We have identified the cause and are in the process of pushing a fix.
- resolved Apr 28, 2026, 04:10 PM UTC
This incident has been resolved.
API 502/503 Error
Affected: Data Import
Timeline · 1 update
- resolved Apr 21, 2026, 05:49 PM UTC
We have resolved an issue that occurred where some of our API's were causing 502 or 503 error responses between 10:30 AM CST - 11:30 AM CST. This has been resolved, any errors that have occurred can now be retried.
Errors when sending emails from audit
Affected: Website
Timeline · 2 updates
- identified Apr 17, 2026, 02:12 PM UTC
We are aware of an issue in audit where users are seeing an error code string. The team has identified the issue and is working towards resolution.
- resolved Apr 17, 2026, 02:17 PM UTC
This issue has been resolved; it is recommended that users clear browser cache if they see any lingering issues connected to this incident.
Triumph Audit: Import Failures and Page Duplication Issues
Affected: Email ImportsWebsite
Timeline · 3 updates
- identified Mar 23, 2026, 08:47 PM UTC
Audit is experiencing an issue where some imports are failing and the button to duplicate pages within the User Interface is not consistently working at this time. The issue has been identified and a fix is being put into Production.
- monitoring Mar 23, 2026, 09:41 PM UTC
The fix has been placed into Production and we are Monitoring.
- resolved Mar 23, 2026, 10:15 PM UTC
This incident has been resolved.
Audit Slow Loading
Affected: Website
Timeline · 3 updates
- investigating Mar 12, 2026, 08:04 PM UTC
Users are experiencing increased loading times when using Audit, we are investigating this issue and working towards resolution.
- monitoring Mar 12, 2026, 08:58 PM UTC
A fix has been implemented we are continuing to monitor.
- resolved Mar 12, 2026, 11:48 PM UTC
This incident has been resolved.
Presence Notifications not working
Affected: Website
Timeline · 4 updates
- identified Mar 11, 2026, 07:47 PM UTC
We are currently aware of the presence notifications in the TriumphPay Audit application not functioning properly. We have identified the issue and are working towards resolution.
- monitoring Mar 12, 2026, 03:30 PM UTC
We are continuing to monitor this service, as the presence notifications have been restored. However, services have not been fully restored at this time. We will update again when this is fully resolved or if services have degraded.
- monitoring Mar 12, 2026, 03:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 02:10 PM UTC
This incident has been resolved.
Latency sending invoices to FactorSoft
Affected: Invoice exports
Timeline · 4 updates
- investigating Mar 05, 2026, 02:57 PM UTC
We are seeing sporadic delays transferring files between Audit and FactorSoft/JackHenry. We are currently investigating and working with JackHenry, and will provide updates soon.
- investigating Mar 05, 2026, 03:15 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 01:39 PM UTC
This incident has been resolved.
Fed Reserve Nationwide ACH Delay
Timeline · 2 updates
- monitoring Mar 03, 2026, 10:23 PM UTC
The Federal Reserve is currently experiencing a nationwide delay on incoming and outgoing ACH payments for all financial institutions. We are closely monitoring the situation and will keep you updated as the situation progresses. Wire transfers are unaffected and still available.
- resolved Mar 04, 2026, 03:10 PM UTC
This incident has been resolved.
Service Restored - Fed Reserve Nationwide ACH Delay
Affected: Invoice exports
Timeline · 2 updates
- monitoring Mar 03, 2026, 04:50 PM UTC
The Fed Reserve's nationwide delay on ACH payments has been restored. We will continue to closely monitoring the situation and will keep you updated as the situation progresses.
- resolved Mar 03, 2026, 07:50 PM UTC
This incident has been resolved.
Triumph: Delayed Email Imports
Affected: Email Imports
Timeline · 2 updates
- investigating Jan 26, 2026, 10:22 PM UTC
We have identified a 30 minute delay in email imports, these are currently catching up and should clear soon.
- resolved Jan 27, 2026, 03:30 AM UTC
This incident has been resolved.
Triumph Audit: Failed Image Downloads
Affected: Email Imports
Timeline · 4 updates
- investigating Jan 22, 2026, 03:34 PM UTC
Triumph Audit has received reports that some document images are failing to download successfully, we are investigating.
- identified Jan 22, 2026, 03:38 PM UTC
We have identified an issue that caused some disruption from the update last night, specifically around returning documents. We are working on the issue and back-filling data. We are also working through the issue of documents showing as blank pages after maintenance and we are working through both of these issues.
- identified Jan 22, 2026, 04:18 PM UTC
The issue with documents not pulling correctly and causing 404 errors is resolved. Impacted clients will need to repull data from 8 PM CST 1/21 to 9:40 AM CST 1/22. We are still working on the issue reported on blank report pages.
- resolved Jan 22, 2026, 04:43 PM UTC
The incident for both blank reports and images failing to download have been resolved. If you are still experiencing missing documents from 1/21-1/22. Please contact Triumph Support.
Triumph Audit: Delayed Imports for Factor Customers
Affected: Email Imports
Timeline · 2 updates
- investigating Jan 21, 2026, 05:37 PM UTC
Triumph Audit is experiencing degraded performance and delayed email imports for Factor customers.
- resolved Jan 21, 2026, 06:39 PM UTC
This incident has been resolved.
Triumph Audit: Logging In
Affected: Website
Timeline · 2 updates
- investigating Dec 15, 2025, 02:22 PM UTC
We have been notified of a number of users experiencing issues logging into the audit platform. We are currently investigating this issue.
- resolved Dec 15, 2025, 02:49 PM UTC
This incident has been resolved.
Login Issues
Affected: Website
Timeline · 2 updates
- investigating Dec 12, 2025, 03:10 PM UTC
We have been notified of a number of users experiencing issues logging into the audit platform. We are currently investigating this issue.
- resolved Dec 12, 2025, 03:45 PM UTC
This incident has been resolved.
Phone and Text Delays for MFA
Affected: Website
Timeline · 2 updates
- identified Dec 01, 2025, 09:03 PM UTC
We have been notified of an ongoing issue with certain cell providers causing long delays in notification text for MFA to Call and Text. This does not impact users using other MFA options.
- resolved Dec 02, 2025, 03:28 PM UTC
This incident has been resolved.
MFA Text and Phone delays
Affected: Website
Timeline · 3 updates
- monitoring Nov 28, 2025, 07:17 PM UTC
We have been notified of an ongoing issue with certain cell providers causing long delays in notification text for MFA to Call and Text. This does not impact users using other MFA options.
- monitoring Dec 01, 2025, 03:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 01, 2025, 03:14 PM UTC
We are continuing to monitor for any further issues.
Triumph Payments: Log In Error
Affected: Website
Timeline · 2 updates
- investigating Nov 13, 2025, 04:45 PM UTC
We are aware that some users will receive an error when attempting to log into Triumph Payments, we are actively investigating.
- resolved Nov 13, 2025, 05:13 PM UTC
This incident has been resolved.
TriumphAudit: Unknown Document Typing and Extractions
Affected: Email Imports
Timeline · 2 updates
- investigating Nov 06, 2025, 04:00 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
- resolved Nov 06, 2025, 04:01 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
Triumph: Import and Export Delays
Affected: Email ImportsInvoice exports
Timeline · 3 updates
- investigating Oct 20, 2025, 01:40 PM UTC
We are currently seeing delays with imports and exports, we are actively investigating.
- identified Oct 20, 2025, 02:59 PM UTC
Several services are being impacted by the global AWS outage. You can monitor the status here: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 01:33 PM UTC
The AWS outage impacting Triumph services has been resolved.