Domo SSO Login Outage – Under Investigation

Update timeline

1. resolved Jul 23, 2025, 03:00 PM UTC

   Users are currently experiencing login issues across multiple Domo instances related to Single Sign-On (SSO) configurations. Our engineering team is investigating this issue as a top priority and is working towards a resolution to restore access for affected users. We will provide further updates as more information becomes available. If you have any questions please open a case with our Support Team to further assist - https://crmtransportation.my.site.com/service/login

2. investigating Jul 23, 2025, 03:00 PM UTC

   Users are currently experiencing login issues across multiple Domo instances related to Single Sign-On (SSO) configurations. Our engineering team is investigating this issue as a top priority and is working towards a resolution to restore access for affected users. We will provide further updates as more information becomes available. If you have any questions please open a case with our Support Team to further assist - https://crmtransportation.my.site.com/service/login

3. resolved Jul 23, 2025, 06:15 PM UTC

   We have successfully tested a new authentication method to resolve the login issues across Domo instances. We are now rolling out this solution to all client instances, which is expected to take approximately one hour. Following the rollout, we will verify access with several clients. If they are able to log in successfully, we will send an email notification to all clients informing them that access has been restored. Please note that users will need to use a new URL for login, but all other aspects of the login process will remain unchanged. Thank you for your patience as we work to resolve this issue.

4. investigating Jul 23, 2025, 06:15 PM UTC

   We have successfully tested a new authentication method to resolve the login issues across Domo instances. We are now rolling out this solution to all client instances, which is expected to take approximately one hour. Following the rollout, we will verify access with several clients. If they are able to log in successfully, we will send an email notification to all clients informing them that access has been restored. Please note that users will need to use a new URL for login, but all other aspects of the login process will remain unchanged. Thank you for your patience as we work to resolve this issue.

5. resolved Jul 23, 2025, 07:35 PM UTC

   The update for the authentication method has been successfully applied to all client instances. We are now performing comprehensive testing on each instance to ensure optimal functionality. This testing phase is anticipated to take several hours. We will provide the next update once testing is complete. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for your continued understanding and patience.

6. monitoring Jul 23, 2025, 07:35 PM UTC

   The update for the authentication method has been successfully applied to all client instances. We are now performing comprehensive testing on each instance to ensure optimal functionality. This testing phase is anticipated to take several hours. We will provide the next update once testing is complete. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for your continued understanding and patience.

7. resolved Jul 23, 2025, 10:29 PM UTC

   We are pleased to inform you that the login issue has been fully resolved. All client instances have been successfully tested and are now functioning correctly with the new authentication method. Clients can now log in using the updated URL. Thank you for your patience and cooperation throughout this process. If you have any further questions or need assistance, please feel free to reach out.

8. resolved Jul 23, 2025, 10:29 PM UTC

   We are pleased to inform you that the login issue has been fully resolved. All client instances have been successfully tested and are now functioning correctly with the new authentication method. Clients can now log in using the updated URL. Thank you for your patience and cooperation throughout this process. If you have any further questions or need assistance, please feel free to reach out.