Tresorit incident

Partial login and share service outage

Resolved after 40 minutes, on November 2, 2017.

resolved Oct 01, 2018, 10:44 AM UTC

From 15:50 UTC to 16:30 UTC due to an outage on four of our dependent storage accounts in Azure customers have experienced slow responses from our service. This has caused timeouts in logging in to the client and accessing and creating links from the client. After our provider resolved the underlying issue our service was also restored.

Started
Nov 02, 2017, 03:50 PM UTC
Resolved
Nov 02, 2017, 04:30 PM UTC
Duration
40m
Detected by Pingoru
Nov 02, 2017, 03:50 PM UTC

Update timeline

  1. resolved Oct 01, 2018, 10:44 AM UTC

    From 15:50 UTC to 16:30 UTC due to an outage on four of our dependent storage accounts in Azure customers have experienced slow responses from our service. This has caused timeouts in logging in to the client and accessing and creating links from the client. After our provider resolved the underlying issue our service was also restored.

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