Realtime 2.0 Bulk Storage Outage

Update timeline

1. identified May 05, 2026, 04:20 PM UTC

   Incident: Real-time Profile Deletion Workflow Failures Status: Identified Impacted Regions: EU01 (Ireland), US01 (USA) Update (May 5, 2026 - 11:19 AM CDT) We have identified the root cause of the failures affecting Real-time (RT) profile deletion workflows in the EU01 and US01 regions. Summary of the Issue: A backend configuration issue resulted in a loss of necessary permissions for the service responsible for processing Real-time profile deletions. As a result, impacted workflows are failing with an "Authorization" or "400" error when attempting to invoke internal functions. Current Status: Our engineering team has developed a fix and is currently in the process of deploying it to all affected regions. We expect service to be restored shortly after the deployment is completed. Customer Impact: EU01: Extensive impact; workflows involving bulk-delete endpoints are currently failing. US01: Some accounts are experiencing failures; others may remain unaffected. JP01: This region is not affected. We will provide a further update once the fix has been fully deployed and we have confirmed that workflow processing has returned to normal.

2. identified May 05, 2026, 04:23 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved May 05, 2026, 05:43 PM UTC

   We have applied the fix, and are observing that traffic is flowing correctly now.