TravelTime incident

Performance degradation since 16:15 UTC

Resolved after 26 minutes, affecting section-96232 (https://api.traveltimeapp.com/v4/time-filter) and section-96232 (https://api.traveltimeapp.com/v4/time-filter/fast) and 1 more, on November 13, 2025.

investigating Nov 13, 2025, 04:30 PM UTC

We are aware of a performance degradation since 16:15 UTC. An issue with one of our datacenter providers took out a cluster, meaning all traffic is being routed through fewer clusters. We are working to establish full capacity again as quickly as possible.

Started
Nov 13, 2025, 04:30 PM UTC
Resolved
Nov 13, 2025, 04:56 PM UTC
Duration
26m
Detected by Pingoru
Nov 13, 2025, 04:30 PM UTC

Affected components

section-96232 (https://api.traveltimeapp.com/v4/time-filter)section-96232 (https://api.traveltimeapp.com/v4/time-filter/fast)section-96232 (https://api.traveltimeapp.com/v4/time-map)section-96232 (https://api.traveltimeapp.com/v4/geocoding/search)section-96232 (https://api.traveltimeapp.com/v4/geocoding/reverse)section-96232 (https://api.traveltimeapp.com/v4/routes)section-96232 (api.traveltimeapp.com/v4/time-map/fast)section-96232 (api.traveltimeapp.com/v4/distance-map)section-129429 (proto.api.traveltimeapp.com/api/v2 (Public Transport))section-129429 (proto.api.traveltimeapp.com/api/v2 (Walking + Ferry))

Update timeline

  1. investigating Nov 13, 2025, 04:30 PM UTC

    We are aware of a performance degradation since 16:15 UTC. An issue with one of our datacenter providers took out a cluster, meaning all traffic is being routed through fewer clusters. We are working to establish full capacity again as quickly as possible.

  2. resolved Nov 13, 2025, 04:56 PM UTC

    All clusters are back online, so the performance degradation has been resolved.

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