Transact incident

Transaction System SaaS - Scheduled Maintenance

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 3d ago. The vendor's full update timeline is below.

Started
Aug 04, 2026, 05:00 AM UTC
Resolved
Ongoing
Duration
● 3d 2h
Detected by Pingoru
Aug 04, 2026, 05:00 AM UTC

Update timeline

  1. monitoring Aug 04, 2026, 05:00 AM UTC

    Maintenance tasks: The Transact (SaaS) systems team will perform a scheduled JPTS reporting archive and a scheduled database archive. Expected impact: Transaction processing, web portals, API interfaces, batch file processing, and cardholder imports will be temporarily unavailable during this maintenance window. Any batch files transmitted during this time will be securely held and processed once maintenance is complete. After maintenance concludes, only system activity from January 1, 2026 onward will be visible in the admin and cardholder web views, as well as in standard reporting. Historical data prior to January 1, 2026 will remain available upon request. Reports on this earlier data can still be generated through August 3rd. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.