Transact incident

Delays with SendGrid Account Actions and Password Resets

Minor Resolved View vendor source →

Transact experienced a minor incident on July 13, 2026, lasting 9d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 04:36 PM UTC
Resolved
Jul 23, 2026, 03:31 PM UTC
Duration
9d 22h
Detected by Pingoru
Jul 13, 2026, 04:36 PM UTC

Update timeline

  1. monitoring Jul 13, 2026, 04:36 PM UTC

    Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.