Transact incident

Huddle AI summaries not being generated

Minor Resolved View vendor source →

Transact experienced a minor incident on May 18, 2026, lasting 9d 22h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 02:53 PM UTC
Resolved
May 28, 2026, 12:54 PM UTC
Duration
9d 22h
Detected by Pingoru
May 18, 2026, 02:53 PM UTC

Update timeline

  1. monitoring May 18, 2026, 02:53 PM UTC

    Some Slack users experienced issues where Huddle AI summaries ‌weren't being generated. Users also appeared to be showing as in a huddle after it had ended. We've fixed both issues. Missing summaries were restored, and the system responsible for showing huddle statuses has been refreshed. If you still notice any users appearing stuck in a huddle, please contact Slack Support. We apologize for the inconvenience and any impact this may have had.