Transact incident

Automations within JSM and Assist experiencing delays for some users

Minor Resolved View vendor source →

Transact experienced a minor incident on May 13, 2026, lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:42 AM UTC
Resolved
May 15, 2026, 09:13 PM UTC
Duration
2d 13h
Detected by Pingoru
May 13, 2026, 07:42 AM UTC

Update timeline

  1. monitoring May 13, 2026, 07:42 AM UTC

    While new automation events are being processed correctly, our teams continue working through the processing of historical events that were delayed by this incident. We will provide an update on the progress within one hour.