Transact incident

EKM customers experiencing issues with channel loading and message delivery

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 7h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 07:20 PM UTC
Resolved
Ongoing
Duration
● 7h 29m
Detected by Pingoru
May 08, 2026, 07:20 PM UTC

Update timeline

  1. monitoring May 08, 2026, 07:20 PM UTC

    We’re investigating this issue: Current status and actions being taken: We believe an issue with an upstream provider may be impacting some Slack services. We’re partnering with them to help with our investigation and are waiting on additional details from their analysis. In parallel, we’re actively reviewing the cache configuration to alleviate the impact. Estimated time to resolution: No ETA at this time. Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management (EKM) customers may experience impact globally. Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels. Known workarounds: No known workarounds at this time. We'll continue to provide updates every 30 minutes until the impact is resolved for all users.