Transact incident

EKM customers experiencing issues with channel loading and message delivery

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 8h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 06:44 PM UTC
Resolved
Ongoing
Duration
● 8h 3m
Detected by Pingoru
May 08, 2026, 06:44 PM UTC

Update timeline

  1. monitoring May 08, 2026, 06:44 PM UTC

    We’re investigating this issue: Current status and actions being taken: We’re seeing renewed, elevated error rates and latency affecting customers using Enterprise Key Management (EKM). Affected customers may experience issues sending messages and loading some channels. Our team is actively investigating this issue. Estimated time to resolution: No ETA at this time. Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management (EKM) customers may experience impact globally. Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels. Known workarounds: No known workarounds at this time. We'll continue to provide updates every 30 minutes until the impact is resolved for all users.