Transact incident

EKM customers experiencing issues with channel loading and message delivery

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 8h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 06:31 PM UTC
Resolved
Ongoing
Duration
● 8h 17m
Detected by Pingoru
May 08, 2026, 06:31 PM UTC

Update timeline

  1. monitoring May 08, 2026, 06:31 PM UTC

    Between approximately 10:55 AM and 11:10 AM PDT, customers using Enterprise Key Management (EKM) may have experienced issues sending messages and loading some channels. Error rates have returned to normal levels and customers should now see expected performance. We are continuing to investigate the underlying cause and monitoring closely. We apologize for the disruption.