Transact incident

EKM customers experiencing issues with channel loading and message delivery

Minor Resolved View vendor source →

Transact experienced a minor incident on May 8, 2026, lasting 5d 13h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:31 PM UTC
Resolved
May 14, 2026, 08:00 AM UTC
Duration
5d 13h
Detected by Pingoru
May 08, 2026, 06:31 PM UTC

Update timeline

  1. monitoring May 08, 2026, 06:31 PM UTC

    Between approximately 10:55 AM and 11:10 AM PDT, customers using Enterprise Key Management (EKM) may have experienced issues sending messages and loading some channels. Error rates have returned to normal levels and customers should now see expected performance. We are continuing to investigate the underlying cause and monitoring closely. We apologize for the disruption.