Transact experienced a minor incident on May 20, 2026, lasting 11d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 20, 2026, 04:00 AM UTC
Maintenance tasks: Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches. Expected impact: Please review the new maintenance schedule below: Activity TSE System Time Zone Maintenance Window Impact OS Patching for TSE Application Servers Eastern Time Zone 12:00 AM - 01:00 AM ET ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Central Time Zone 01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Mountain Time Zone 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Pacific Time Zone & Aramark 03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for the Database Server All TSE Hosted Systems 04:00 - 05:00 AM ET (03:00 - 04:00 AM CT) (02:00 - 03:00 AM MT) (01:00 - 02:00 AM PT) ~45 minutes of disruption to all clients Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.