Transact incident

Lookup Objects in Automation for Jira Service Management are not functioning

Minor Resolved View vendor source →

Transact experienced a minor incident on May 6, 2026, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 11:17 AM UTC
Resolved
May 08, 2026, 11:14 AM UTC
Duration
1d 23h
Detected by Pingoru
May 06, 2026, 11:17 AM UTC

Update timeline

  1. monitoring May 06, 2026, 11:17 AM UTC

    The issue causing failures in the lookup objects within JSM Automation has been resolved. A fix was implemented to address the problem and the service is now operating normally for all affected customers.