Transact incident

Multiple Products - FreedomPay Enterprise Portal

Minor Resolved View vendor source →

Transact experienced a minor incident on September 11, 2026, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 03:07 PM UTC
Resolved
Sep 15, 2026, 08:53 PM UTC
Duration
4d 5h
Detected by Pingoru
Sep 11, 2026, 03:07 PM UTC

Update timeline

  1. monitoring Sep 11, 2026, 03:07 PM UTC

    FreedomPay, one of the third party credit card processing gateways used by certain Illumia clients, has notified us of an issue impacting some users' ability to access the Enterprise Portal. This has been reported to be limited to clients that were boarded on the Transact Freedompay Enterprise account, or the CBORD Enterprise account. Please note that this does not impact the ability to process transactions, only the ability to view reports and perform administrative functions. If you have any questions or would like to be added to the currently active ticket, please open a case via Illumia Connect or call Illumia Support at 888-381-8054 , and select your product's appropriate option.