Trainual incident

Issue with PDF generation

Minor Resolved View vendor source →

Trainual experienced a minor incident on June 15, 2023 affecting Web Application, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 06:34 PM UTC
Resolved
Jun 15, 2023, 09:50 PM UTC
Duration
3h 15m
Detected by Pingoru
Jun 15, 2023, 06:34 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jun 15, 2023, 06:34 PM UTC

    We are investigating an issue with PDF generation. This is currently affecting completion certificates, e-signatures and PDF export emails.

  2. identified Jun 15, 2023, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 15, 2023, 09:50 PM UTC

    This incident has been resolved.