Trainerize incident
3rd Party Vendor Outage Impacting ABC Fitness Services.
Trainerize experienced a major incident on July 23, 2026 affecting Point of Sale System and Insights Analyze and 1 more component, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:43 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jul 23, 2026, 03:45 PM UTC
Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- identified Jul 23, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2026, 04:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 23, 2026, 04:38 PM UTC
POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.
- monitoring Jul 23, 2026, 04:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 04:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 23, 2026, 06:42 PM UTC
A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Jul 23, 2026, 10:21 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions