Trainerize Outage History

Trainerize had 10 outages in the last 2 years totaling 187h 58m of downtime — averaging 0.4 incidents per month.

There were 10 Trainerize outages since July 31, 2025 totaling 187h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.trainerize.com

Minor June 18, 2026

Service Disruption - Web & Mobile App

Detected by Pingoru: Jun 18, 2026, 02:09 AM UTC
Resolved: Jun 18, 2026, 02:29 AM UTC
Duration: 20m

Affected: trainerize web userstrainerize mobile users

Timeline · 3 updates

identified Jun 18, 2026, 02:09 AM UTC

Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
monitoring Jun 18, 2026, 02:19 AM UTC

Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
resolved Jun 18, 2026, 02:29 AM UTC

The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

Read the full incident report →

Critical June 15, 2026

Service Disruption — Web & Mobile App

Detected by Pingoru: Jun 15, 2026, 04:59 PM UTC
Resolved: Jun 15, 2026, 11:08 PM UTC
Duration: 6h 8m

Affected: trainerize web userstrainerize mobile usersAPI

Timeline · 4 updates

investigating Jun 15, 2026, 04:59 PM UTC

Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.
identified Jun 15, 2026, 07:27 PM UTC

Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.
identified Jun 15, 2026, 09:40 PM UTC

We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.
resolved Jun 15, 2026, 11:08 PM UTC

Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

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Major May 25, 2026

Service Restored - Web and Mobile Apps

Detected by Pingoru: May 25, 2026, 05:20 PM UTC
Resolved: May 25, 2026, 05:42 PM UTC
Duration: 21m

Affected: trainerize web userstrainerize mobile users

Timeline · 3 updates

investigating May 25, 2026, 05:20 PM UTC

We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.
monitoring May 25, 2026, 05:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 25, 2026, 05:42 PM UTC

The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

Read the full incident report →

Minor April 26, 2026

Partial service interruption

Detected by Pingoru: Apr 26, 2026, 01:00 PM UTC
Resolved: Apr 26, 2026, 07:28 PM UTC
Duration: 6h 28m

Affected: trainerize web userstrainerize mobile users

Timeline · 3 updates

investigating Apr 26, 2026, 03:30 PM UTC

Hi everyone, we're currently experiencing a partial service interruption on the web and mobile apps. Our team is currently investigating and we will be updating everyone as soon as possible.
investigating Apr 26, 2026, 03:30 PM UTC

We are continuing to investigate this issue.
resolved Apr 26, 2026, 07:28 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 8, 2026

Planned Maintenance Monitoring - Degraded Performance

Detected by Pingoru: Mar 08, 2026, 07:13 AM UTC
Resolved: Mar 08, 2026, 08:32 AM UTC
Duration: 1h 18m

Affected: trainerize.comtrainerize web userstrainerize mobile users

Timeline · 2 updates

investigating Mar 08, 2026, 07:13 AM UTC

Hi everyone, we are still investigating reports and working to fully restore the platform and get it to full availability. We will be sharing updates as our engineers confirm everything is in order. We do apologize for the inconvenience. We will update everyone as soon as we have news. Thank you.
resolved Mar 08, 2026, 08:32 AM UTC

✅ Update: Trainerize is back online Hi everyone — Trainerize is now fully operational across both the web and mobile apps. Following our scheduled maintenance earlier this evening, some services didn’t perform as expected and the maintenance window took longer than originally planned. Our engineering team worked through the issue and has now restored the platform to full availability. Our team will continue monitoring the platform closely. — Team ABC Trainerize

Read the full incident report →

Major March 2, 2026

Service interruption and degraded performance - Web and Mobile App

Detected by Pingoru: Mar 02, 2026, 04:24 PM UTC
Resolved: Mar 02, 2026, 11:06 PM UTC
Duration: 6h 42m

Affected: trainerize.comtrainerize web userstrainerize mobile usersAPI

Timeline · 4 updates

investigating Mar 02, 2026, 04:24 PM UTC

Hi everyone, we're aware of an issue causing inability to login to the ABC Trainerize platform from both the web and mobile apps. Our team is actively investigating and will provide an update shortly. We apologize for this inconvenience. Thank you for your patience.
monitoring Mar 02, 2026, 06:51 PM UTC

Hi everyone, our team has fully restored services across both our web and mobile platforms. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience, and we sincerely apologize for any inconvenience this may have caused you and your clients.
monitoring Mar 02, 2026, 06:58 PM UTC

Hi everyone, we are still investigating reports of latency on both our web and mobile apps. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience.
resolved Mar 02, 2026, 11:06 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Partial service interruption on the web app

Detected by Pingoru: Feb 27, 2026, 12:01 AM UTC
Resolved: Feb 27, 2026, 01:43 AM UTC
Duration: 1h 42m

Affected: trainerize web users

Timeline · 2 updates

investigating Feb 27, 2026, 12:01 AM UTC

Hi everyone, we're currently experiencing a partial service interruption on the web app. Our team is currently investigating and we will be updating everyone as soon as possible.
resolved Feb 27, 2026, 01:43 AM UTC

Hi everyone, we experienced a partial service outage from 3:32 - 5:30 PM PST affecting our web app. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. ✅

Read the full incident report →

Notice February 2, 2026

Partial Service Interruption - ABC Trainerize Web and Mobile Apps

Detected by Pingoru: Feb 02, 2026, 04:18 PM UTC
Resolved: Feb 02, 2026, 06:16 PM UTC
Duration: 1h 58m

Affected: trainerize web userstrainerize mobile users

Timeline · 2 updates

investigating Feb 02, 2026, 04:18 PM UTC

Hi everyone, we’re currently experiencing a partial service interruption affecting the ABC Trainerize web and mobile apps. Our team is actively investigating and working toward a resolution. We’ll share updates as they become available. Thank you for your patience, and we apologize for the inconvenience.
resolved Feb 02, 2026, 06:16 PM UTC

The issue causing intermittent timeouts to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

Read the full incident report →

Notice October 20, 2025

Service Interruption Due to AWS Outage

Detected by Pingoru: Oct 20, 2025, 09:50 PM UTC
Resolved: Oct 20, 2025, 06:43 PM UTC
Duration: —

Timeline · 1 update

resolved Oct 20, 2025, 09:50 PM UTC

We experienced a brief service outage from 11:43 AM to 12:20 PM PST that affected both our web and mobile applications, preventing users from logging in. This issue is related to an ongoing incident with our cloud provider AWS (Amazon Web Services) impacting multiple applications. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. Our team is actively monitoring the situation in collaboration with AWS to ensure everything continues to run smoothly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Thank you for your understanding, The ABC Trainerize Team

Read the full incident report →

Notice July 31, 2025

Android Only – Custom Branded Apps: Freeze Issue on Latest Version (7.190)

Detected by Pingoru: Jul 31, 2025, 08:35 PM UTC
Resolved: Aug 07, 2025, 03:32 PM UTC
Duration: 6d 18h

Affected: trainerize mobile users

Timeline · 3 updates

investigating Jul 31, 2025, 08:35 PM UTC

Hi everyone, we’ve identified a freeze issue affecting Custom Branded Apps on Android, specific to the latest Trainerize release (v7.190). The problem does not appear on iOS and is isolated to Android devices running this version. Our team is investigating to determine the root cause and implement a fix. We apologize for any inconvenience.
identified Aug 01, 2025, 01:46 AM UTC

Hi everyone, our team has identified a bug that sneaked in with our latest app update. 😭🐞 We’ve fixed it in the meantime, and we have triggered a batch update for Android with a new version (7.191) which will solve the issue over the next hours or days (fingers crossed our friends over at Google Play Store will process this fix quickly!). The new app version (7.191) resolves the issue. We sincerely apologize for any inconvenience this has caused to clients. PS: Please note that all clients can download and use the Trainerize generic app in the meantime. The ABC Trainerize team.
resolved Aug 07, 2025, 03:32 PM UTC

Hi everyone, all the apps have been resubmitted to the Google Play Store and updates have started to roll out as of August 1st. We will be closing this status update and continuing to monitor. Please make sure you and your clients download the latest versions 7.191+. Thank you!

Read the full incident report →