TrackJS incident

Capture service failed to start

Resolved on April 22, 2022.

resolved Apr 22, 2022, 08:49 PM UTC

A few hours ago, we deployed a change to our error capturing process to improve infrastructure performance. During the deployment, one of our services failed to come back online due to a locked file, but due to a gap in our instrumentation we failed to see the problem right away. You may see a small gap in your error data today while the service was locked. I regret the mistake and we are taking steps to improve our instrumentation and deployment process so that it does not happen again.

Started
Apr 22, 2022, 03:00 PM UTC
Resolved
Apr 22, 2022, 03:00 PM UTC
Duration
–
Detected by Pingoru
Apr 22, 2022, 03:00 PM UTC

Update timeline

  1. resolved Apr 22, 2022, 08:49 PM UTC

    A few hours ago, we deployed a change to our error capturing process to improve infrastructure performance. During the deployment, one of our services failed to come back online due to a locked file, but due to a gap in our instrumentation we failed to see the problem right away. You may see a small gap in your error data today while the service was locked. I regret the mistake and we are taking steps to improve our instrumentation and deployment process so that it does not happen again.

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