Resolved after 1 hour 4 minutes, affecting International and National, on November 4, 2020.
DNS services have been fully restored and we're working with our vendor to compile an incident report & to take measures to ensure this does not happen again. Please contact Live Support via support.tppwholesale.com.au should there be continued issues or questions. We'd like to apologize for this and thank everyone for their patience while the issue was resolved.
Affected components
Update timeline
- identified Nov 04, 2020, 07:32 PM UTC
We are currently working to resolve an issue affecting part of our DNS cluster within our cPanel and WHM platform. We have identified the root cause of the issue which is resulting in downtime to some domain names within the service and will post updates when available. Affected Nameserver Spaces: ns1.name-server.io & ns2.name-server.io ns-1.ezyreg.com & ns-2.ezyreg.com Please contact us via support for any queries while we work to resolve this issue.
- resolved Nov 04, 2020, 08:37 PM UTC
DNS services have been fully restored and we're working with our vendor to compile an incident report & to take measures to ensure this does not happen again. Please contact Live Support via support.tppwholesale.com.au should there be continued issues or questions. We'd like to apologize for this and thank everyone for their patience while the issue was resolved.
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