Resolved after 1 day 3 hours, affecting Domain Name Management, on November 18, 2020.
We are pleased to advise that the issue has been resolved. We will continue the monitor over the next few hours. We appreciate your patience throughout this outage!
Affected components
Update timeline
- investigating Nov 18, 2020, 05:48 AM UTC
We’re currently experiencing degraded performance affecting customers customers using WHMCS for Domain Renewal. Some users may experience trouble connecting renewal requests to our system via WHMCS. We appreciate your patience whilst our Platform Engineers look into this issue as a top priority.
- identified Nov 19, 2020, 01:18 AM UTC
We have identified the issue and a fix is currently being implemented. No ETA currently but we are confident that the issue will be resolved shortly.
- monitoring Nov 19, 2020, 05:03 AM UTC
We are pleased to advise that the issue has been resolved. We will continue the monitor over the next few hours. We appreciate your patience throughout this outage!
- resolved Nov 19, 2020, 08:53 AM UTC
This incident has been resolved.
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