Resolved after 5 days 23 hours, affecting Domain Name Management and Control Panel, on May 24, 2022.
We can confirm that this incident has been resolved. We will continue to monitor and provide further updates if required. We apologise for any inconvenience caused during this time.
Affected components
Update timeline
- identified May 24, 2022, 04:16 AM UTC
Following a major database change over the weekend of 21st May, a small number of clients are experiencing issues with managing different TPP Wholesale services. We have identified the core issue and are working to rectify this to ensure all clients can access and manage their services. What's affected: Admin Console (small customer pool) Products: All services within the affected accounts remain operational and unaffected by the database issue. However, this small pool of customers will be unable to manage their services while a fix is being deployed. Please contact support via chat or ticketing by clicking here in the meantime.
- resolved May 30, 2022, 04:05 AM UTC
We can confirm that this incident has been resolved. We will continue to monitor and provide further updates if required. We apologise for any inconvenience caused during this time.
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