Ongoing since 05:07 AM UTC.
We are currently investigating an issue affecting a limited number of customers during the device verification process. Affected customers may experience one or more of the following: - Verification codes not being received via email. - Verification codes being received but reported as invalid when entered. - Repeated device verification prompts on devices that have previously been trusted. Our team is actively investigating the underlying cause and reviewing our authentication and email delivery processes to identify and resolve the issue as quickly as possible. If you are experiencing ongoing difficulties accessing your account, please contact [email protected] for further assistance. Next update: We will provide a further update as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.
Update timeline
- investigating Oct 06, 2026, 05:07 AM UTC
We are currently investigating an issue affecting a limited number of customers during the device verification process. Affected customers may experience one or more of the following: - Verification codes not being received via email. - Verification codes being received but reported as invalid when entered. - Repeated device verification prompts on devices that have previously been trusted. Our team is actively investigating the underlying cause and reviewing our authentication and email delivery processes to identify and resolve the issue as quickly as possible. If you are experiencing ongoing difficulties accessing your account, please contact [email protected] for further assistance. Next update: We will provide a further update as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.
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