Totango Outage History

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Totango had 28 outages in the last 2 years totaling 125h 43m of downtime — averaging 1.2 incidents per month.

There were 28 Totango outages since June 11, 2024 totaling 125h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.totango.com

Minor February 25, 2026

Account and Segment Experiencing High Load Times

Detected by Pingoru
Feb 25, 2026, 07:20 PM UTC
Resolved
Feb 25, 2026, 10:34 PM UTC
Duration
3h 13m
Affected: Totango Web Application
Timeline · 5 updates
  1. investigating Feb 25, 2026, 07:20 PM UTC

    We are currently investigating the issue with high load times in Accounts and Segments

  2. identified Feb 25, 2026, 07:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 25, 2026, 09:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 25, 2026, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2025

Totango Performance Issues

Detected by Pingoru
Dec 09, 2025, 04:25 PM UTC
Resolved
Dec 09, 2025, 06:43 PM UTC
Duration
2h 18m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Dec 09, 2025, 04:25 PM UTC

    We are currently investigating this issue.

  2. identified Dec 09, 2025, 05:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 09, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2025, 06:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Application not loading

Detected by Pingoru
Oct 20, 2025, 09:45 AM UTC
Resolved
Oct 20, 2025, 03:07 PM UTC
Duration
5h 22m
Affected: Totango Web Application
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:45 AM UTC

    Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

  2. resolved Oct 20, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 1, 2025

AI CSM Chatbot Blocking Visibility

Detected by Pingoru
Aug 01, 2025, 02:46 PM UTC
Resolved
Aug 01, 2025, 05:46 PM UTC
Duration
3h
Affected: Totango Web Application
Timeline · 3 updates
  1. identified Aug 01, 2025, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 01, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2025

Degraded Performance issues

Detected by Pingoru
Jul 22, 2025, 09:23 AM UTC
Resolved
Jul 22, 2025, 11:44 AM UTC
Duration
2h 20m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Jul 22, 2025, 09:23 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 22, 2025, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 22, 2025, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2025, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Login and degraded performance issues

Detected by Pingoru
Jun 10, 2025, 10:53 AM UTC
Resolved
Jun 10, 2025, 01:23 PM UTC
Duration
2h 29m
Affected: Totango Web Application
Timeline · 3 updates
  1. investigating Jun 10, 2025, 10:53 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 10, 2025, 11:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 10, 2025, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

SuccessPlays are queued

Detected by Pingoru
May 06, 2025, 04:25 PM UTC
Resolved
May 07, 2025, 10:06 AM UTC
Duration
17h 41m
Affected: Tasks and SuccessPlays
Timeline · 2 updates
  1. identified May 06, 2025, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 07, 2025, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2025

Integrations Delay

Detected by Pingoru
Apr 29, 2025, 08:04 PM UTC
Resolved
Apr 29, 2025, 09:53 PM UTC
Duration
1h 49m
Affected: Data Processing Pipelines
Timeline · 5 updates
  1. investigating Apr 29, 2025, 08:04 PM UTC

    We are currently investigating an issue with Customer Data Hub Processing Delays

  2. investigating Apr 29, 2025, 08:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 29, 2025, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 29, 2025, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 29, 2025, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2025

Slower-than-usual processing of updates

Detected by Pingoru
Mar 03, 2025, 02:32 PM UTC
Resolved
Mar 03, 2025, 05:44 PM UTC
Duration
3h 12m
Affected: Data Processing Pipelines
Timeline · 2 updates
  1. investigating Mar 03, 2025, 02:32 PM UTC

    We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

  2. resolved Mar 03, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2024

Integration issues

Detected by Pingoru
Dec 03, 2024, 04:29 PM UTC
Resolved
Dec 03, 2024, 04:43 PM UTC
Duration
14m
Affected: Data Processing PipelinesSalesforce Connector
Timeline · 3 updates
  1. investigating Dec 03, 2024, 04:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2024, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2024, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2024

Collection Creation Issue

Detected by Pingoru
Nov 11, 2024, 03:24 PM UTC
Resolved
Nov 12, 2024, 05:45 AM UTC
Duration
14h 20m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Nov 11, 2024, 03:24 PM UTC

    We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

  2. monitoring Nov 11, 2024, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 11, 2024, 04:48 PM UTC

    This incident has been resolved.

  4. resolved Nov 12, 2024, 05:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2024

Campaign email HTML issue

Detected by Pingoru
Nov 05, 2024, 06:50 PM UTC
Resolved
Nov 05, 2024, 09:42 PM UTC
Duration
2h 52m
Affected: Campaigns
Timeline · 2 updates
  1. investigating Nov 05, 2024, 06:50 PM UTC

    HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

  2. resolved Nov 05, 2024, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2024

Issues identified in Campaign sender signature and bulk attribute updates

Detected by Pingoru
Nov 04, 2024, 05:00 PM UTC
Resolved
Nov 04, 2024, 11:11 PM UTC
Duration
6h 11m
Affected: Totango Web ApplicationCampaigns
Timeline · 3 updates
  1. identified Nov 04, 2024, 05:00 PM UTC

    1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

  2. identified Nov 04, 2024, 05:40 PM UTC

    A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

  3. resolved Nov 04, 2024, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2024

General tab under Global Settings will not load

Detected by Pingoru
Oct 27, 2024, 03:28 PM UTC
Resolved
Oct 28, 2024, 12:47 PM UTC
Duration
21h 19m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Oct 27, 2024, 03:28 PM UTC

    We are currently investigating this issue.

  2. identified Oct 28, 2024, 08:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 28, 2024, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2024, 12:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2024

Issue with Outlook's Touchpoint Connect

Detected by Pingoru
Oct 27, 2024, 02:27 PM UTC
Resolved
Oct 27, 2024, 02:52 PM UTC
Duration
25m
Affected: Email to Touchpoints
Timeline · 2 updates
  1. investigating Oct 27, 2024, 02:27 PM UTC

    We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

  2. resolved Oct 27, 2024, 02:52 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 10, 2024

Issue identified in the Email-to-Touchpoint feature

Detected by Pingoru
Oct 10, 2024, 05:10 PM UTC
Resolved
Oct 11, 2024, 07:45 AM UTC
Duration
14h 34m
Affected: Email to Touchpoints
Timeline · 3 updates
  1. investigating Oct 10, 2024, 05:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 10, 2024, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 11, 2024, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2024

Email Sending Issues

Detected by Pingoru
Sep 12, 2024, 02:35 PM UTC
Resolved
Sep 12, 2024, 02:52 PM UTC
Duration
17m
Affected: CampaignsEmail to Touchpoints
Timeline · 2 updates
  1. investigating Sep 12, 2024, 02:35 PM UTC

    We are currently experiencing an issue with email sending from Totango. This issue is affecting all campaigns and other emails, and no emails are being sent at this time. Our team is actively investigating the issue, and we will provide updates as soon as we have more information.

  2. resolved Sep 12, 2024, 02:52 PM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor August 12, 2024

Customer Data Hub Degraded Performance

Detected by Pingoru
Aug 12, 2024, 03:45 PM UTC
Resolved
Aug 12, 2024, 06:35 PM UTC
Duration
2h 49m
Affected: Data Processing Pipelines
Timeline · 3 updates
  1. investigating Aug 12, 2024, 03:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 12, 2024, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2024, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2024

Campaigns and SuccessPlays not sending or assigning tasks

Detected by Pingoru
Jul 23, 2024, 06:04 PM UTC
Resolved
Jul 24, 2024, 06:14 AM UTC
Duration
12h 10m
Affected: Tasks and SuccessPlaysCampaigns
Timeline · 7 updates
  1. investigating Jul 23, 2024, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 23, 2024, 05:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2024, 06:04 PM UTC

    We are continuing to investigate this issue. The issue with Tasks and SuccessPlays has been resolved.

  4. investigating Jul 23, 2024, 06:06 PM UTC

    We are continuing to investigate this issue. The issue with Tasks and SuccessPlays has been resolved.

  5. investigating Jul 23, 2024, 06:07 PM UTC

    We are continuing to investigate this issue.

  6. monitoring Jul 23, 2024, 06:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 24, 2024, 06:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2024

Issues Loading Account Profile - Long load times

Detected by Pingoru
Jul 16, 2024, 03:16 PM UTC
Resolved
Jul 16, 2024, 04:05 PM UTC
Duration
48m
Affected: Totango Web Application
Timeline · 3 updates
  1. investigating Jul 16, 2024, 03:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 16, 2024, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2024, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2024

App Failure to Load

Detected by Pingoru
Jul 15, 2024, 07:07 PM UTC
Resolved
Jul 15, 2024, 08:23 PM UTC
Duration
1h 15m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Jul 15, 2024, 07:07 PM UTC

    We are currently investigating this issue.

  2. identified Jul 15, 2024, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2024, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2024, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2024

Account Profile load time and failure to load

Detected by Pingoru
Jul 12, 2024, 02:33 PM UTC
Resolved
Jul 12, 2024, 03:47 PM UTC
Duration
1h 13m
Affected: Totango Web Application
Timeline · 3 updates
  1. investigating Jul 12, 2024, 02:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 12, 2024, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 12, 2024, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2024

Account Profiles Not Loading

Detected by Pingoru
Jul 11, 2024, 05:59 PM UTC
Resolved
Jul 11, 2024, 08:20 PM UTC
Duration
2h 21m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Jul 11, 2024, 05:59 PM UTC

    We are currently investigating this issue.

  2. identified Jul 11, 2024, 06:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 11, 2024, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2024, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2024

Account Profile Not Loading

Detected by Pingoru
Jul 08, 2024, 04:48 PM UTC
Resolved
Jul 08, 2024, 05:03 PM UTC
Duration
15m
Affected: Totango Web Application
Timeline · 4 updates
  1. investigating Jul 08, 2024, 04:48 PM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2024, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2024, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2024, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 17, 2024

Totango Email System is Down

Detected by Pingoru
Jun 17, 2024, 06:42 PM UTC
Resolved
Jun 17, 2024, 09:47 PM UTC
Duration
3h 5m
Affected: Assets
Timeline · 3 updates
  1. investigating Jun 17, 2024, 06:42 PM UTC

    The Totango staff is experiencing issues with our email inboxes. Please know that we are working to resolve the issue, however we are not receiving any emailed communication. We apologize for the inconvenience.

  2. monitoring Jun 17, 2024, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2024, 09:47 PM UTC

    This incident has been resolved, however some emails may not have been received by Totango today. Thank you for your patience and flexibility.

Read the full incident report →