Torq incident

[US] - Global Cloud Disruption Impacting Scheduled Workflows in AWS US-EAST-1

Notice Resolved View vendor source →

Torq experienced a notice incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:44 AM UTC
Resolved
Oct 20, 2025, 07:30 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 11:44 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 11:44 AM UTC

    20/10/2025 - 13:45 Issue has been resolved 20/10/2025 - 13:30 Status Update: Recovery Underway We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows. 20/10/2025 - 11:45 Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a scheduled trigger are failing to start. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.