Torq incident

[US] - Elevated error rates in US Data Center

Major Resolved View vendor source →

Torq experienced a major incident on September 1, 2026 affecting Workflows Automation and Administration Portal, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:55 PM UTC
Resolved
Sep 01, 2026, 07:54 PM UTC
Duration
3h 59m
Detected by Pingoru
Sep 01, 2026, 03:55 PM UTC

Affected components

Workflows AutomationAdministration Portal

Update timeline

  1. identified Sep 01, 2026, 04:17 PM UTC

    Elevated error rates in GCP us-central1 We have identified this as an upstream network issue with GCP: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

  2. identified Sep 01, 2026, 04:17 PM UTC

    We are continuing to monitor the issue

  3. monitoring Sep 01, 2026, 04:48 PM UTC

    We are aware of a network service degradation affecting Google Cloud's us-central1-b zone, which began at approximately 15:20 UTC on September 1, 2026. Our infrastructure operates across multiple zones, and automated failover has moved affected workloads out of the impacted zone with no manual intervention required. Based on current information, impact was limited to approximately 15:20–16:00 UTC. Google reports the underlying network infrastructure has recovered and is validating individual service recovery. We are continuing to monitor Google Cloud's status page and will update this notice if anything changes. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

  4. monitoring Sep 01, 2026, 06:08 PM UTC

    We continue to monitor Google Cloud's status updates regarding the network degradation in the us-central1-b zone. We are not seeing any impact on our side at this time. We will provide a further update once Google Cloud resolves the underlying incident.

  5. resolved Sep 01, 2026, 07:54 PM UTC

    Google Cloud has resolved the network service degradation that affected a portion of the us-central1-b zone. Per Google's preliminary analysis, routine network fabric path maintenance triggered unexpected issues in one cluster in us-central1-b. Network capacity has been fully restored and all zonal and regional services are back to normal. Google has halted further maintenance in the region while they conduct proactive audits. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev