Torq incident

Degraded Functionality in Case Editor

Minor Resolved View vendor source →

Torq experienced a minor incident on September 2, 2026 affecting Case Management, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 03:50 PM UTC
Resolved
Sep 02, 2026, 05:04 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 02, 2026, 03:50 PM UTC

Affected components

Case Management

Update timeline

  1. investigating Sep 02, 2026, 03:50 PM UTC

    We're investigating a degradation in Case Editor functionality caused by a conflict with accessibility keyboard shortcuts. A fix is in progress — we'll update this page as we have more information.

  2. investigating Sep 02, 2026, 05:03 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 02, 2026, 05:04 PM UTC

    This incident has been resolved.