Torq incident

[US] Elevated executions error rate and Torq portal unavailability in US region

Critical Resolved View vendor source →

Torq experienced a critical incident on October 28, 2025 affecting Administration Portal, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 04:49 PM UTC
Resolved
Oct 28, 2025, 05:31 PM UTC
Duration
42m
Detected by Pingoru
Oct 28, 2025, 04:49 PM UTC

Affected components

Administration Portal

Update timeline

  1. monitoring Oct 28, 2025, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Oct 28, 2025, 05:31 PM UTC

    Due to a recent configuration change, authentication to our system was impacted. This caused partial workflow step failures and temporary unavailability of the Torq portal. The configuration change was promptly reverted, and the system has fully recovered. All services are now operating normally.