TOPdesk incident

My TOPdesk degraded performance

Minor Resolved View vendor source →

TOPdesk experienced a minor incident on August 12, 2024 affecting My TOPdesk, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 01:09 PM UTC
Resolved
Aug 14, 2024, 07:09 AM UTC
Duration
1d 17h
Detected by Pingoru
Aug 12, 2024, 01:09 PM UTC

Affected components

My TOPdesk

Update timeline

  1. investigating Aug 12, 2024, 01:09 PM UTC

    Due to increased workload, My TOPdesk experiences a degradation of performance and intermittent Time-Outs. We are currently investigating this issue.

  2. monitoring Aug 13, 2024, 08:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 07:09 AM UTC

    This incident has been resolved.