TOPdesk experienced a notice incident on June 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 04, 2024, 12:31 PM UTC
We would like to provide further information regarding the service disruption that occurred on June 3rd around 15:00 CEST. This issue affected a number of our customers hosted on EU1, resulting in slow and unresponsive TOPdesk environments. The disruption occurred during an update to a key service that provides access to your environment. As soon as the problem was identified, the update was immediately reverted at 15:09 CEST, restoring full access and functionality. Due to the swift resolution of this issue, and with customers reporting their TOPdesk was back online, we were unable to update our status page in a timely manner. We sincerely apologize for any confusion or inconvenience this may have caused. Currently, all affected environments are operating normally. We are conducting a thorough investigation to determine the root cause of this issue. Once this internal evaluation is complete, we will publish a postmortem to provide further insight into the incident and the measures we are taking to prevent a recurrence. We appreciate your understanding and patience during this time and please do not hesitate to contact our support department if you have any further questions regarding this matter.