TOPdesk incident

RESOLVED: Microsoft graph gives a 503/504 error

Critical Resolved View vendor source →

TOPdesk experienced a critical incident on November 25, 2024 affecting Functionality malfunction, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 09:34 AM UTC
Resolved
Nov 26, 2024, 03:38 PM UTC
Duration
1d 6h
Detected by Pingoru
Nov 25, 2024, 09:34 AM UTC

Affected components

Functionality malfunction

Update timeline

  1. investigating Nov 25, 2024, 09:34 AM UTC

    We are currently experiencing system wide disruptions with the outgoing (Email action) and incoming ( Mail import) mails using Microsoft Graph We are aware of the problem and are investigating whether this is related to a service at Microsoft. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 11 6886.

  2. investigating Nov 25, 2024, 09:58 AM UTC

    Our team has identified that these issues are likely related to the ongoing service disruptions reported by Microsoft. We are actively monitoring the situation and will provide updates as soon as we have more information.

  3. investigating Nov 25, 2024, 10:58 AM UTC

    Microsoft is actively investigating the issue and has identified the cause as a malfunctioning section of their infrastructure. We will continue to monitor the situation and will provide updates as soon as we have more information.

  4. investigating Nov 25, 2024, 12:30 PM UTC

    Microsoft is continuing to investigate the issue and different sources say that Microsoft is restarting different subsets of their infrastructure to help solving the issue. More information about the issue can be found in the Microsoft 365 Admin center under Microsoft Issue ID 'MO941162

  5. investigating Nov 25, 2024, 10:48 PM UTC

    Microsoft is continuing to redirect traffic and apply targeted remediation to impacted servers. We've observed initially positive results in some areas, and we're monitoring service health closely as our mitigation workstreams continue in parallel. We understand the significant impact of this event to your organization, we're treating this issue with the highest priority, and we're working to provide relief as soon as possible. This quick update is designed to give the latest information on this issue.

  6. resolved Nov 26, 2024, 03:38 PM UTC

    After reports from Microsoft and several positive reactions from customers the Microsoft Graph issue is resolved.