Tonkean incident

Big delays in modules execution and issues receiving data from external systems

Resolved after 5 hours 24 minutes, affecting Workflows Runtime and User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports) and 1 more, on July 22, 2023.

monitoring Jul 22, 2023, 11:04 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 22, 2023, 05:45 PM UTC
Resolved: Jul 22, 2023, 11:10 PM UTC
Duration: 5h 24m
Detected by Pingoru: Jul 22, 2023, 05:45 PM UTC

Affected components

Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History

Update timeline

identified Jul 22, 2023, 05:45 PM UTC

We're experiencing an outage in module processing and receiving of external data into Tonkean.
identified Jul 22, 2023, 05:46 PM UTC

We are continuing to work on a fix for this issue.
identified Jul 22, 2023, 07:53 PM UTC

The outage in Tonkean is caused by an on-going outage in Elastic Cloud services, noted in these two incidents - https://status.elastic.co/incidents/xqngb41mglj8 https://status.elastic.co/incidents/p1dtb3mdlt5d Elastic Cloud are working on a fix, and we will update as we know more details on the incidents.
monitoring Jul 22, 2023, 11:04 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 22, 2023, 11:10 PM UTC

This incident has been resolved.

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